Company Overview
bliss is renowned for delivering the world’s best facials, massages, waxing, laser hair-removal, and nail services highly effective treatments that are able to transform our guests’ appearance and also their overall state of mind.
And we’re the only spa that lets the guests bring that unique bliss’-perience home with products designed to make them look and feel healthy, beautiful and happy every day, from the inside out.
Vision empower and support each other and our Guests around the world to achieve a higher state of happy.
Job Summary
The Spa Concierge is responsible for participating and monitoring front of house to ensure all guests are met and welcomed, and that a comprehensive range of information’ and homecare services’ are offered, paying special attention to front line service excellence standards.
Responsibilities and Duties
- Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
- Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
- Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
- Participate in the success of spa monthly marketing promotions, promote / sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
- Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
- Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
- Monitor visual retail displays ensuring items are clean and well stocked.
Qualifications and Skills
Technical or Administrative Knowledge :
- Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
- Computer literate with good typing skills.
- Excellent listening and verbal skills, and effective communicator.
- Able to operate basic business machines (i.e. calculator, fax, printer, copier).
Required Abilities :
- High school diploma or equivalent.
- Ability to meet US employment and eligibility requirements.
- At least 1 year of experience of working with answering phones in a customer oriented environment.
- Excellent client care, service excellence, and attention to detail.
Behavioral Competencies :
- Must possess a cooperative and positive attitude, exercising reason.
- Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
- Maintain a professional appearance at all times.
- Demonstrate pleasant and appropriate phone and front facing client etiquette.
- High personal standards and values : self-motivated, team player, responsible, and dependable.
- Flexible and cooperative must work weekends.
Front Desk Concierge
Padel Haus is a premium Padel club in search of a part time Front Desk Host who will be responsible for overseeing and organizing daily activities of the reception area of the clubs in New York City. Maintain professional and welcoming atmosphere at the front desk. ...
Front Desk Concierge
We seek a friendly and customer service oriented candidate to work at a luxury residential condominium in Manhattan, NYC.Candidate should have at least 5-7 years of exceptional hospitality skills working in the field of residential properties.Responsible for meeting, greeting and directing residents...
Front Desk Staff
The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients. The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals. ...
Front Desk Spa Concierge
Job Summary The Spa Concierge is responsible for participating and monitoring front of house to ensure all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered, paying special attention to front line service excellen...
Front Desk Spa Concierge
The Spa Concierge is responsible for participating and monitoring front of house to ensure all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered, paying special attention to front line service excellence standards. Responsible for front ...
Front Desk Concierge
At least one year of concierge experience. ...
Spa Front Desk Host
Membership and Product Commission .Friends & Family Discount on Services.Paid Time Off for full-time employees.At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward.With locations across the country, ...
Front Desk Help
Alora Laser Spa is seeking a diligent and responsible Assistant And Receptionist. If you want to work in a unique spa boutique environment - break away from the chains and join our business. Help in maintaining spa cleanliness. Some of the Benefits of Working For the Alora Wellness Drip Spa. ...
Concierge/Front Desk
The Concierge will report to Business Office Director. Monitors security alarms, resident emergency call system, and front door security. ...
Front Desk Concierge
Summary: The Front Desk Concierge maintains a professional and courteous environment for residents by providing a high level of customer service and sense of safety for residents. The Concierge monitors all visitors, packages, and maintains the lobby and main entrance appearance. The Concierge will ...