Service Desk Technician

VirtualVocations
Southport, Indiana, United States
Full-time

A company is looking for a Service Desk Technician to provide technical support and troubleshooting for customers.Key ResponsibilitiesServe as the primary point of contact for customer IT support via phone, email, and chatDocument, track, and monitor issues in the ticketing system to ensure timely resolutionAssist with the setup, configuration, and maintenance of user accounts, software, and hardwareRequired Qualifications and Education2+ years of relevant experience in IT supportHigh school diploma, GED, or an associate's degree from an accredited institutionBasic understanding of Active Directory, Office 365, VPNs, and remote desktop toolsExperience with ServiceNowIntermediate computer skills with at least six months as a Help Desk Technician

18 hours ago
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