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Customer Care Manager

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Manager, Customer Care to lead a specialized team in guiding customers through the solar project process.

Key ResponsibilitiesDevelop and implement a customer experience strategy for the post-sales solar project processOversee day-to-day operations of the Customer Care team and manage team resources effectivelyServe as the primary escalation point for complex customer issues and drive cross-functional collaborationRequired Qualifications5-7 years of experience in customer success, account management, or customer careAt least 3 years in a leadership or managerial roleExperience in the renewable energy or solar industry is highly preferredProficiency in CRM tools such as Salesforce or HubSpotExperience managing customer care metrics, including productivity and customer satisfaction scores

9 hours ago
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