Property Management Associate

Job Description

POSITION OVERVIEW

The Property Management Associate provides first-class property management services and assists the Property Manager and property management team with day-to-day responsibilities including Accounts Receivable & Accounts Payable, office administration, customer service, including, tenant and vendor relations.

ESSENTIAL FUNCTIONS

• Administrative duties.
• Timely and accurate processing of Accounts Payable and Accounts Receivable.
• Assist with monthly reporting in Yardi or MRI, MS Excel, and MS Word.
• Communication with tenants, vendors and building guests in person, via phone or email.
• Scheduling of vendor, tenant, and leasing appointments.
• Responsible for delivering exceptional customer service through the tenant experience.

RESPONSIBILITIES

Answer telephone and screen calls for appropriate personnel; Write up messages and deliver messages to personnel or voice mail;

Greet guests and notify personnel of incoming visitors; Accept deliveries / packages; Check Answering Service messages each morning and write-up and deliver as necessary.

Receive work order requests by phone or in person; Write up work order(s), communicate with building engineer, and distribute to building engineers / janitorial;

Write up Security work orders and give to Security Guards; Maintain office file of reports.

• Accounts Payable duties code invoices and verify proper backup, forward them to Property Manager for approval and enter invoices into the payables system.
• Follow established Accounts Receivable guidelines including prepare and send late letters on a monthly basis and follow up with tenants for payment;

Prepare and send default letters when necessary. Prepare paperwork for lockouts as needed; Refer accounts to Collections as necessary.

Prepare deposits, take to bank for deposit and enter into system.

File office documents as necessary; Prepare Lease Termination Forms and Write-off forms as necessary; Create Vendor Files;

Maintain Certificates of Insurance for vendors / tenants.

• Schedule building activity including move-ins / move outs; Verify insurance.
• Provides administrative support for Property Management team as directed, including expense management, meeting coordination, vendor support, office and amenity experience equipment care, after hours documentation, and supply management.
• Administers Property Management Team tenant amenity and third-party service provider on-boarding process, including new employee orientation, training, and welcoming.
• Responds to tenant requests and complaints regarding the tenant experience.
• Assist in planning and executing tenant events with management team.

Qualifications

• Bachelor’s Degree preferred.
• 3-5 years' experience in Management or a similar / related industry. Including but not limited to prior administrative or office management experience.
• Strong verbal and written communication skills; prior experience communicating with tenants and / or vendors in a professional, courteous environment.
• Proficiency in Microsoft Office, particularly Excel and previous experience using real estate software (Yardi or MRI, Kardin, AvidXchange, IMPAK, or similar programs)
• Basic accounting knowledge and skills along with strong mathematical aptitude
• Good organizational skills
• Attention to detail.
• Desire and ambition to learn and grow in Stream’s property management department.
• Attributes which align with Stream’s core values of Smart, Honest, Nice, and Passionate
• Desire and ambition to learn and grow in the property management industry and with the company.
• Skills- anticipating and proactively determining needs of internal and external clients and willingness to collaborate with others.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law.

Note : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Stream Realty Partners offers competitive salaries, bonuses, medical / dental / vision insurance, pharmacy benefits, health savings account, flexible spending accounts, 401(k) plan with company matching, PTO, and holiday pay.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons.