Customs Brokerage Team Lead

Description

Job Title : Customs Brokerage Team Lead

Job Location : Chicago, Illinois

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air / ocean / ground transportation, customs brokerage services, and dedicated warehousing / distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https : / / www.logistics.dhl / us-en / home / careers.html

We have an exciting opportunity for a CUSTOMS BROKERAGE TEAM LEAD to own and manage customer accounts' daily operations. This position will be based at our Chicago, IL location.

Overall Role Purpose

Leads a team of Customs Operations Specialists performing the customs entries.

Drives and monitors performance of the Customs Operations Specialists.

Ensures Customs clearance is completed in a timely and efficient manner.

Ensures adherence to internal compliance standards and guidelines.

Steers and monitors best-shored process elements.

Interacts with Customer Service, Product, and Global Service Centers, if required.

Key activities

Directs and coordinates a team of Customs Specialists in daily operations activities.

Ensures all Customs entries are completed in a timely and efficient manner.

Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members.

Manages team productivity and develops initiatives for efficiency improvements.

Ensures operational adherence to defined processing standards.

Oversees operational account management and ensures delivery against agreed scope.

Handles escalations (e.g. dispute with internal / external customers).

Manages operational adherence to compliance standards.

Identifies training needs and opportunities to develop a highly skilled customs ops team.

Steers and monitors best-shored process elements.

Interacts with Customer Service, Product, and Global Service Centers, if required.

Skills / Qualifications

Extensive knowledge of customs requirements and operational processing of customs activities.

4 years of experience in customs brokerage

2 years of leadership experience preferred

Long-term experience and proven track record in the customs segment.

Fit for people management role.

Brokerage license (preferred).

Proficient decision making skills.

High degree of written, verbal, and organizational skills.

Diligent attention to details.

Pay Range $ 21,21 - $ 33,61 + (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation : Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match : $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan : Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical : Comprehensive plans covering preventive care, inpatient / outpatient services, and prescriptions.
• Vision : Optional coverage for exams, frames, and contacts.
• Dental : Optional coverage for preventive, basic, and major services.
• Paid Time Off : 7 major holidays, 8 floating holidays, and accrued vacation / sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us : DHL Careers .

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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