IT Change Management Engineer

Job Description

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits :

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• Flexible / Hybrid Work Arrangements

Why you'll love this job :

We are seeking a highly skilled and experienced Principal IT Change Management Engineer to join our dynamic team. The ideal candidate will have 7 to 9 years of experience in change management within the financial services industry, with a deep understanding of ITIL v3 and v4 implementation standard methodologies.

Collaborating with the Director of IT Change Management, the Principal IT Change Management Engineer is responsible for collaborating on the strategic direction of our change management processes and their evolution, while working collaboratively with multi-functional teams.

Your Primary Responsibilities :

• Develop and implement IT change management strategies and policies aligned with ITIL v4 standard methodologies and organizational goals.
• Collaborate with key collaborators across IT and business units to assess the impact of proposed changes and develop comprehensive change plans.
• Guide and support a team of change management professionals, providing in inspiring change initiatives and integrating, rationalizing business as usual processes and reporting against standard methodologies
• Drive continuous improvement initiatives to improve the efficiency and effectiveness of our change management processes.
• Establish and maintain metrics and key performance indicators (KPIs) to measure the success of change management initiatives and drive accountability.
• Collaborate with the Director of Change Management to deliver regular updates and reports to senior leadership on the status of change management activities, including potential risks and issues.
• Stay informed about industry trends and emerging technologies related to change management and ITIL standard methodologies, flagging relevant insights for incorporation into our processes.
• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

NOTE : The Primary Responsibilities of this role are not limited to the details above.

Talents Needed For Success :

• Minimum of 8 years of experience in IT change management, with a focus on financial services
• Bachelor's degree or equivalent experience

Additional Qualifications :

• Experience with ServiceNow integration with Change Management as aligned to best practices
• Detailed knowledge of ITIL v4 standard methodologies and demonstrable experience in implementing ITIL processes within complex organizations.
• Proven track record of driving change management initiatives and delivering measurable results.
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work collaboratively in a multi-functional and fast-paced environment.
• Relevant certifications such as ITIL v4 Foundation, ITIL Managing Professional, or Change Management Practitioner are highly desirable

Who We Are :

DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker / dealers, custodian banks and asset managers.

In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide.

From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure.

Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.

When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.

A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

About the Team

Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.