Responsibilities :
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide accurate and complete information about products / services to customers.
- Address customer inquiries, resolve issues, and provide appropriate solutions.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Follow established procedures for handling different types of customer inquiries.
- Keep accurate records of interactions in the company's database.
- Meet and exceed individual and team targets for call volume and quality.
- Collaborate with other departments to escalate and resolve complex customer issues.
Desired Skills and Experience
Job Title : Call Center Representative
Job Description :
We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and outbound communications to provide exceptional service.
You will address customer inquiries, resolve issues, process transactions, and deliver accurate information through phone, email, live chat, or other communication channels.
Responsibilities :
Answer incoming calls and respond to customer emails and chats in a timely and professional manner.
Provide accurate information about products and services.
Resolve customer complaints and issues with patience and efficiency.
Process orders, returns, and transactions.
Document customer interactions and maintain detailed records.
Meet performance targets and quality standards.
Stay updated on product knowledge and company policies.
Collaborate with team members and other departments to ensure customer satisfaction.
Requirements :
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails.
Proficiency in using computer systems and CRM software.
Previous customer service or call center experience is a plus.
Ability to work in a fast-paced environment and manage stress effectively.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Immediate Need for Call Center Representative $17/hr.
Job Title: Call Center Representative. We are seeking a dedicated and customer-focused Call Center Representative to join our team. Meet and exceed individual and team targets for call volume and quality. You will address customer inquiries, resolve issues, process transactions, and deliver accurate...
$17/hr Call Center Representative in Hunt Valley
This Customer Service Representative opportunity is located throughout Northwest Baltimore County, Maryland, and are long-term contract / temporary to hire roles. Customer Service Representative. Articulate, highly skilled candidates who love building solid customer relationships will be interested ...
$17/hr Call Center Representative
This Customer Service Representative opportunity is located throughout Northwest Baltimore County, Maryland, and are long-term contract / temporary to hire roles. Customer Service Representative. Articulate, highly skilled candidates who love building solid customer relationships will be interested ...
Call Center Representative
Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, ensure referrals are in the system for upcoming...
$17hr Call Center Representative (Hunt Valley, MD)
We are seeking a dedicated and personable Call Center Representative to join our team. Proven experience in a call center or customer service role. The successful candidate will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, resolving c...
Valet Attendant - $11-$13/hr + tips ($17-$19/hr potential) - Full-time Shifts (7am-3pm / 8am-4pm) - Mercy Medical Center Baltimore
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. For more information about our privacy policy, please click here. The hourly base pay range for this position is $11-$13 per hour plus tips ($17-$1...
Part Time Call Center Representative
The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. The Customer Service Representative will be an energetic and reliable professional in the Mov...
Call Center Representative
Triage patient phone calls for severity/importance. The Patient Service Associate is responsible for greeting and registering patients when they enter the practice. The Patient Service Associate is responsible for all front desk operations, which include, but are not limited to:. Collection of insur...
Inside Sales/Call Center
You must be comfortable making outbound calls and receiving inbound calls daily of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales. About the Inside Sales Representative position. Inside Sales Representative responsibilities are:. Findi...
Call Center Representative (Mutual Funds, Inbound)
As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. Process financial and non-fina...