A company is looking for a Manager, Quality and Performance for the Access Center.Key ResponsibilitiesManage the quality assurance program for the Access Center, overseeing vendor-managed call centersDevelop and implement quality assurance standards and procedures, and monitor vendor performanceGenerate and report on QA metrics, identifying areas for continuous improvementRequired Qualifications8+ years of experience in quality assurance or process improvement, preferably in a call center environment2-3 years of managerial experienceStrong understanding of quality assurance standards and best practicesExperience with incident management, error processing, and escalation proceduresCross-functional coordination and internal / vendor collaboration experience
Quality & HSE Manager
The Quality and HSE Manager is responsible for the QMS compliance ensuring that all our Products and Services exceed Customer expectations, also for overseeing the quality assurance and compliance with health, safety, and environmental standards within an organization. Lead the local Quality team an...
Sr. Manager, Supplier Quality Assurance
Central Garden & Pet Company (NASDAQ:CENT and CENTA) is a leading innovator, marketer, and producer of quality branded products for the pet, lawn, and garden supplies markets. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry...
National Strategy & Performance Manager - Commercial Bank
The National Strategy & Performance Manager is responsible for supporting the development and implementation of all level strategies and compensation related to the division. National Strategy Performance Manager. Position is responsible for supporting the National Director of Sales & Strate...
Senior Technical Program Manager (Quality & Performance Engineering)
The TPM will support our Quality, Performance and Tools Engineering division which ensures development quality and performance metrics, as well as rhythms of releases and tooling for deployment. The TPM provides support for both strategic and operational activities across our technology and product ...
Finance & Performance Finance GenAI Manager
You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. We work as trusted advisors to CFO’s, COO’s, CIO’s, and other key executives to advise, implement, and deliver as-a service soluti...
PLS Tech Delivery Sr. Manager (Manufacturing and Quality Experience)
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. Understanding of data and integrations between manufacturing and quality applications; a...
Manager, Performance & Forecasting
At KFC, we’re all about making sure our numbers are just as finger-lickin’ good as our chicken! As the Financial Performance Management Lead, you’ll be the go-to for sales forecasting, performance analysis, and financial reporting. This role offers you the chance to work closely with senior leadersh...
Pilot Operations and Quality Manager - Remote
The Clinical Pilot Operations and Quality Manager will be responsible for defining SOPs, KPIs and quality frameworks for early client adoption pilots across all medical imaging-enabled Precision Diagnostics programs. Identify, provide recommendations, develop, and lead operational excellence initiat...
Athlete & Ambassador Manager
As the Manager of Influencer, Ambassador & Athletes for AN Performance/Applied Nutrition (USA), you'll play a pivotal role in driving brand awareness and engagement in the crucial US market. Develop and implement a robust system to measure campaign performance using key performance indicators (K...
Quality and Employee Performance Lead - Distribution
The employee is frequently required to stand; walk; use hands to finger, handle, and feel; and reach with hands and arms. The ideal candidate will have multiple years of experience and subject matter expertise related to training, safety, and quality control. Visits crews in the field and observe, t...