Clerical Associate-Level IV- East New York

About NYC Health + Hospitals

NYC Health + Hospitals / Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception.

At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff.

Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status.

Gotham Health serves the community through a two-pronged approach : providing treatment to those who need it while at the same time emphasizing prevention.

We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff.

Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.

Job Description

PURPOSE OF POSITION :

The Clerical Assistant Lvl IV is responsible for providing administrative and clerical support to ensure the smooth operation of the radiology department.

This role involves managing patient records, scheduling appointments, and assisting with the general administrative tasks of the practice.

SUMMARY OF DUTIES AND RESPONSIBILITIES :

Administrative Support :

Perform general clerical duties including photocopying, faxing, mailing, and filing.

Maintain electronic and hard copy filing system for patient records and radiology reports.

Assist in the preparation of regularly scheduled reports.

Provide coverage for late night and weekend shifts

On-site position

Patient Interaction and Communication :

Greet and assist patients visiting the practice.

Answer, screen, and transfer inbound phone calls while providing basic information when needed. Schedule and confirm patient appointments, procedures, and follow-ups.

Adhere to uniform and dress code standards

Adhere to time and attendance policies

Records Management

Ensure accurate entry of patient data and radiology results into the practice's system.

Manage and update patient records to ensure confidentiality and compliance with healthcare regulations.

Office Coordination :

Order office supplies and maintain inventory control.

Coordinate maintenance of office equipment and manage repair issues.

Assist in the coordination of office activities and operations to secure efficiency and compliance with company policies.

Billing and Insurance Processing :

Assist with billing processes and insurance verification as needed.

Help patients with billing inquiries and provide necessary information to resolve issues.

Support to Radiologists and Staff :

Provide administrative support to radiologists and other medical staff.

Prepare and organize radiology files for appointments and procedures.

Minimum Qualifications

1. A high school diploma or its educational equivalent; and

• 2. Six (6) months of full-time satisfactory clerical experience and / or experience interacting with the public, such as processing sales;
• taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints;

and / or performing related customer service activities.

Department Preferences

EDUCATIONAL LEVEL :

High school diploma or equivalent; further education in Office Administration or a related field is a plus. Proven experience as an administrative assistant or office admin assistant.

Knowledge of office management systems and procedures.

Working knowledge of office equipment, like printers and fax machines.

KNOWLEDGEABLE IN

Ability to read and write English and to understand and carry out simple instruction.

Knowledge of office management systems and procedures.

Working knowledge of office equipment, like printers and fax machines.

Strong organizational and planning skills.

Excellent time management skills and ability to multi task and prioritize work.

Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong interpersonal skills with a customer service orientation.

COMPUTER PROGRAMS / SOFTWARE OPERATED

Proficiency in MS Office (MS Excel and MS Word, in particular).

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button

NYC Health and Hospitals offers a competitive benefits package that includes :

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB # : EAS-01052024-15742