We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities :
- Connect with the housekeeping department to ensure guest accommodations are ready
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications :
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Has experience answering telephone calls and troubleshooting stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Company
The Cambria® Hotel Milwaukee Downtown is located in the Westown neighborhood near Historic Third Ward. This central downtown location puts you within walking distance of some of the city’s best shopping, dining and entertainment, including the foodie-favorite Milwaukee Public Market and the scenic Milwaukee River where you can board one of the Milwaukee Boat Line sightseeing tours.
Hotel Front Desk Clerk
If you love interacting with people in a positive work environment, apply now!1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred. We are searching for an enthusiastic, service-focused hotel front desk agent to join ...
Hotel Front Desk Clerk
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information. General bookkeeping: ensure all hotel guest account...
Part-Time Front Desk Agent (Weekends - AAA Four Diamond Renaissance Hotel)
Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel is seeking an energized and curious minded Part-Time Front Desk Agent with a passion to serve others! The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. Desired ...
Front Desk Agent
The Front Desk Agent at Courtyard by Marriott Milwaukee Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. Be knowledgeable of the front desk computer system. Restocks front desk area and supplies as requi...
Part-Time Night Auditor (Front Desk - AAA Four Diamond Renaissance Hotel - $17.00 Per Hour)
Here are some of the great benefits of working with us: * Competitive Pay * Hotel and Travel Discounts Worldwide * 401(k) with company contribution – free money! * Exclusive discounts on concert tickets, theme park passes, rental cars, and more * Ve...
Front Desk Agent - Holiday Inn Milwaukee Riverfront
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, includ...
Front Desk Agent 1st/2nd Shift
As a Front Desk Clerk, you will greet and invite guests to immerse themselves in the spirit of creativity at Saint Kate, while providing them with prompt, courteous service and unforgettable experiences. You play a critical role, as you are one of the first and last faces our guests see when they st...
Front Desk, WELL Spa + Salon
As a Spa Front Desk Agent at the Well Spa, you will be performing guest transactions, booking reservations, and selling our retail products. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. The Pfister Hotel has received AAA Four Diamond hotel status for 46 c...
Front Desk, WELL Spa + Salon
As a Spa Front Desk Agent at the Well Spa, you will be performing guest transactions, booking reservations, and selling our retail products. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. The Pfister Hotel has received AAA Four Diamond hotel status for 46 c...
Front Desk Supervisor
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Ideal for discerning business and leisure travelers, this ups...