Bilingual Front Desk Services Receptionist

NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.

Position Summary

As the first point of contact, the Bilingual Front Desk Services Receptionist is responsible for ensuring visitors and internal callers receive an exceptional customer service experience by creating a friendly and welcoming atmosphere.

This individual must be able to communicate positively and effectively when dealing with visitors and respond to inquiries efficiently.

Salary Range

$30,400 to $47,610

Essential Duties and Responsibilities

• Ensures excellent customer service standards are met by providing information and assistance to visitors and internal callers in a timely and efficient manner;
• Serves as the initial point of contact for visitors;
• Welcomes on-site visitors, answers inquiries, determines nature of business, and provides visitors with addresses, directions, and other pertinent information;
• Ensures a smooth and efficient operation of the receptionist area;
• Handles and distributes all mail and package deliveries;
• Answers internal calls, determines purpose of callers, and forwards calls to appropriate personnel;
• Ensures office coverage when absent from work or receptionist area;
• Provides administrative or clerical support as needed for building events or activities;
• Greets and maintains a professional, calm, and courteous demeanor at all times when dealing with visitors;
• Responds proactively and calmly when handling difficult situations;
• Maintains a neat and organized receptionist area;
• Maintains an accurate database of tenants within the building and other facility duties as needed;
• Projects a cheerful and positive attitude when dealing with the public and staff; and
• Performs other duties as required.

Educational Background

• High School Diploma or equivalent required;
• Minimum of three years of experience in customer service, clerical, or administrative work strongly preferred.
• Bilingual (English / Spanish) skills required

Other Knowledge, Skills or Abilities Required

• Must be extremely dependable and punctual;
• Professional appearance and a friendly and personable disposition.
• Strong interpersonal communication skills, including the ability to work cooperatively and courteously with others and communicate with a variety of personalities in a tactful, pleasant, and professional manner.
• Strong customer service focus with the ability to prioritize, multitask, and effectively manage time while making a good impression on visitors.
• Strong accuracy and attention to detail skills to ensure visitors are given accurate information and mistakes are minimized.
• Proficiency in the use of Microsoft Office Programs and experience using office equipment.

Salaries are determined by educational background and / or relevant years of experience.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday;
• Required to exert physical effort in handling objects more than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office / school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods : via COMPASS or a NOLA-PS evaluating instrument.

If the employee holds an Educational Leadership certification, he / she will be evaluated via COMPASS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

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