Reception Ambassador

Job Title

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Reception Ambassador

Job Description Summary

The Reception Ambassador plays a key role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests, and vendors.

We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees, and visitors who come to the site.

This teammate is an individual who cares deeply about the level of interaction and the quality of the experience they deliver in the front-of-house area of the site.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with employees, guests, employee hosts, vendors, etc.
• Ensures coverage for front-of-house area is properly staffed during all business hours.
• Provides a warm welcome, greets all entrants with a smile, and ensures visitors are connected with their host, while maintaining the visitor log.
• Presents a neat and professional appearance.
• Performs general office duties, as required, including sorting and delivering mail, performing outgoing shipping, wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.
• Answers phone calls promptly and professionally, while providing assistance and redirecting calls to the appropriate department, when needed.
• Maintains strong knowledge of the workplace, the site, and surrounding areas.
• Maintains ownership of the condition and cleanliness of the front-of-house, while inputting proactive work orders to address any issues as needed.
• Learns quickly and follows detailed instructions.
• Answers questions and solves problems independently by utilizing a variety of resources to provide accurate information.
• Trained to properly use any software, technology, and equipment necessary to perform duties.
• Understands and adheres to all safety and security protocols, collaborating with Security to monitor front-of-house spaces and report concerns, as needed.
• Provides lost & found support and luggage storage, while adhering to the operating procedures outlined for each.
• Performs daily responsibilities with initiative (i.e. opening / closing tasks, stocking supplies, completing requests, meeting deadlines).
• Supports Executives and VIPs with meeting set up, catering, and supply needs.
• Assists with special projects as requested.

IMPORTANT EDUCATION

• Minimum of high school diploma or general education degree (GED).
• College degree and / or related experience and training preferred.

IMPORTANT EXPERIENCE

Minimum 2 years of office administration or reception experience (or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job).

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to interact with clients and customers at all levels of the organization.
• Follow directions and policies.
• Flexible and energetic spirit.
• Exhibit motivation and initiative.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize and multi-task job duties.
• Proven computer experience; proficiency in Outlook, Word, and Excel required.
• Ability to lift 40 pounds repetitively.
• Position might require frequent reaching, bending, standing, and sitting for prolonged periods.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines;

regularly required to walk, talk, and hear. Additional physical demands include abilities to frequently use a step ladder and push equipment carts in narrow areas.

Note : This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

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