Customer Service Rep III, Endoscopy (Duluth, GA).

Careers that Change Lives

Career growth and development is about learning and stretching yourself to grow your expertise and navigate your career.

Medtronic offers award-winning programs to accelerate your development and growth. Our size, scope and market leadership give you the chance to explore career opportunities and grow as we grow.

To learn more about how we support your journey

The Customer Support Representative will work with hospitals, clinics, customers, patients, and Medtronic sales reps to fulfill orders.

You will interact with multiple internal business partners in supply chain, compliance, finance, and others to achieve shared goals.

You will manage order-fulfillment by coordinating orders submitted by phone, email, fax, and electronic methods. Your ability to navigate between multiple technology tools, and learn SAP, an Enterprise Resource Planning System used world-wide, will ensure your success.

Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet patients’ needs.

Additional Position Information :

• The work hours for this role are 9 : 00am-6 : 00pm Eastern Time. Overtime may be required during fiscal quarter end and as needed to address high workloads.
• This position will be hybrid, 4 days onsite and 1 day remote and employees must reside within a two-hour driving distance, and be able to commute to Duluth, GA site.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets, and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Perform other duties as assigned

This role is an on-site position that must report to Duluth GA facilities

Must Have : Minimum Requirements

Minimum of 4 years of relevant experience

Nice to Have

• Previous customer service experience in the medical device industry with contracts, leases, loaners, large capital sales, and
• Prior knowledge of Medtronic products and therapies
• Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions
• Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor
• Skilled at computer navigation; ability to work in multiple applications simultaneously
• Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Strong communication skills; clear and effective written and verbal
• English fluency; reading, writing and speaking at professional levels
• Previous experience with SAP and Saleforce.com (SFDC)
• Excellent verbal & written communication skills
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required
• Able to prioritize and work under pressure / cope with stressful situations
• Customer-focused & service-oriented
30+ days ago