Airline Passenger Assist Agent

Overview

Pay : $16.28 / Hourly

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort.

Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25 $100 per week (example only).

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Basic Qualifications :

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Preferred Qualifications :

One (1) year of customer service or similar work experience preferred

Responsibilities :

• Act as a Welcome Ambassador for arriving passengers
• Greet and engage with passengers in and around the terminal area to offer informational assistance
• Communicate effectively with passengers regarding airport and airline services available
• Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
• Escort unaccompanied minors
• Assist with baggage as required
• Monitor and enforce carry-on baggage size requirements
• Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
• Provide assistance to passengers using kiosks to check-in
• Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
• Transfer and distribute wheelchairs as needed
• Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
• Report hazards and incidents encountered in daily operation
• Follow safety precautions at all times

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.