Program Manager - Change Management and Internal Communications

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How will you make an impact in this role?

The Technology Portfolio Transformation team is seeking a highly motivated and versatile Program Manager to support the Technology Portfolio Management organization.

This role will be integral to the continuous growth and development of the team, focusing on change management and communications strategy and execution for stakeholders across the entire American Express enterprise.

The successful candidate will have the opportunity on a wide range of initiatives and portfolio transformation tasks to ensure that partners are informed and brought along on the journey.

Key Responsibilities :

• Internal Communications Strategy : define what a successful communications strategy delivers for the organization by setting success measures, establishing a baseline, and driving toward desired outcomes
• Communications Roadmap : drive and prioritize larger projects to improve the effectiveness of internal communications over time
• Communications Look and Feel : steward a cohesive and effective look and feel across emails and communications coming from the Technology Portfolio Management organization by establishing design templates and standards for content
• Directory Management : create distribution lists for communications by leveraging available tools and define any new processes or responsibilities needed to keep these up to date
• Coordination and Execution : serve as a central resource for sending out communications to large audiences and identify ways to combine and streamline communications to reduce information overload for audiences
• Change Management : provide support for transitions in processes or tooling changes by serving as a consultative partner in communications best practices

Minimum Qualifications :

• 3+ years of experience as a Program Manager
• Bachelor's Degree
• Experience with Microsoft Excel

Preferred Qualifications :

• Organizational skills : excellent organizational and planning skills are essential
• Proactive and detail-oriented : ability to think end-to-end and work autonomously to make progress
• Integrity : strong sense of integrity with the ability to handle sensitive issues and maintain complete confidentiality
• Communication skills : excellent oral and written communication skills with the ability to translate concepts into digestible content for audiences of all levels
• Collaboration : experience operating with large cross-functional teams
• Strategic decision making : ability to prioritize initiatives to best deliver upon desired outcomes
• Problem-Solving : Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities
• Team player : comfortable working in ambiguity and willing to take on incremental responsibilities as needed
• Graphic design optional, but preferred : ability to create visually compelling communications templates to effectively communicate to various audiences
• Excel in a fast-paced environment and is eager to contribute to the transformation and strategic success of the Technology Portfolio Transformation team.

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago