Responsibilities
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Prepare estimates, and bids that meet specific customer needs
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Arrange and direct delivery and installation of products and equipment
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of specific individuals
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Answer telephone calls from potential customers who have been solicited through advertisements
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Maintain records of contacts, accounts, and orders
- Support location and rental customers, including rental counter activities as needed
- Other projects and tasks as assigned by supervisor
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