Manager, Client Support Services

Description :

Guy Carpenter's Client Support Service (CSS) teams proficiently navigate the complexities of reinsurance coverage reporting, accounting and settlement in every specialty and every market in the world.

Over 700 professionals prepare everything, from slip preparation to technical processing of premiums and claims, and collection and settlement of fiduciary balances.

We are looking for a CSS Team Manager in our Minneapolis, MN office.

What to expect :

• Global service teams who are assigned to specific client (customer) accounts to handle contracts, claims and accounting.
• Responsiblity for culitvating best in class customer service for direct reports and collaborating with leadership team to drive efficiency and accuracy.

We’ll count on you to :

• Manage a team of business professionals.
• Identify and prioritize workload across the team according to volume and urgency and facilitates the distribution of workload when balancing needs arise.
• Ensure that team completes assignments within company standards and company SLAs.
• Supervise assigned client portfolios assigned to team which include activities such as transactional processing; following up and securing reinsurance recoveries;

securing collateral requirements; and ensuring system entry is completed accurately and efficiently.

• Analyze customer specific issues and develop customized solutions to resolve as needed.
• Identify areas of opportunity in process improvement, system enhancement, and task management in order to provide better efficiencies.
• Continuously develop direct reports to ensure they have the knowledge and tools to execute their roles efficiently.
• Work with direct reports to identify career goals and support them to help them achieve these goals.
• Train new employees in reinsurance basics and Guy Carpenters's systems and processes

What you need to have :

• Bachelor's degree
• 5+ years of experience in (re)insurance and / or risk management
• Proficiency in Microsoft Office applications
• Successful management of workload; able to manage expectations of all clients and stakeholders.

What makes you stand out :

• Reinsurance experience
• Prior management experience

Guy Carpenter

is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world.

Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth.

Guy Carpenter is a business of(NYSE : MMC), the world’s leading professional services firm in the areas of risk, strategy and people.

The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including,and.

For more information, visit and follow Guy Carpenter on LinkedIn and Twitter

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person.

office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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