Service Sales Manager - Mechanical/HVAC

POSITION SUMMARY

Are you ready to take the helm of our service sales growth? As a Service Sales Manager, you will play a pivotal role in steering our service business to new heights.

This exciting position requires a blend of technical acumen, strategic thinking, and leadership prowess. You'll be responsible for managing financial results, leading a talented team, and driving the expansion of our service portfolio.

If you are passionate about operational excellence and have a knack for inspiring teams, this role is for you!

What you’ll do :

• Lead, develop and motivate sales team. Establish performance standards and ensure the availability of career development and training opportunities to help consistently achieve optimal results and skills improvement.
• Create and maintain strong customer relationships by ensuring focused attention through the sales team, monitoring sales activity and personally interacting with each salesperson’s key / target customers.
• Assist sales personnel with developing and delivering effective sales presentations and comprehensive service proposals.
• Provide strategic direction and tactical insights as needed.
• Review and provide approval on all service sales quotes and estimates. Seek assistance from Operations Manager, as needed.
• Create new and innovative sales strategies by identifying opportunities for both new and existing customers, developing business plans, and spearheading the design and implementation of strategic marketing approaches.
• Review All Customer Specific Purchasing Contracts, Pricing Agreements, along with Terms and Conditions. Provide approval in collaboration with Operations Manager, as needed.

Communicate unusual details and conditions to operations team when applicable. Includes coordinating with location leaders on Statewide Customers.

• Provide assistance in key sales situations to close the deal’.
• Monitor performance and profit standards on service maintenance contracts, quoted service work, and T&M projects.
• Manage all aspects of Sales Funnel Activities and Analysis (Tracking Data and Dashboards) to create, update and manage effective utilization of sales team efforts regarding sales cycles and task prioritization.
• Support Existing Building FOCUS with cross-selling management of Service Opportunities and Project Opportunities in collaboration with VP of IPG and Service Operations Manager.
• Assist the Operations Manager with enhancing the service technicians’ ability to sell while at customer sites.
• Plan, organize and staff key Service sales positions to accommodate department activity.
• Partner with the Operations Manager and Business Supervisor to develop and implement systems and procedures that foster positive customer relations and ensure prompt and thorough resolution of customer inquiries, requests and complaints.
• Investigate potentially serious customer complaints to help remedy the situation and / or promptly implement corrective measures as required.
• Work with Operations Manager and Business Supervisor to explore new systems and methodologies that can improve customer service and employee performance.
• Partner with Operations Manager and Business Supervisor to develop department budget, monitor expenses and ensure the group operates efficiently and effectively.
• Review with sales account managers and approve with operations manager, quarterly sales commission payments.
• Perform additional assignments as requested / needed.

What you’ll need to be successful :

• Four-year degree in related discipline, with marketing emphasis (requirement may be offset by relevant experience)
• Extensive experience (10+ years) with and knowledge of HVAC, Plumbing and Boiler Service estimating and marketing with at least 5 successful years in a key marketing or operational position
• Preference towards sales and leadership experience with an OEM (Original Equipment Manufacturer) in a relevant industry.
• Excellent verbal and written communications skills with ability to develop professional proposals and sales presentations
• Superior negotiation and follow-through skills
• Outstanding leadership and mentoring skills
• Industry knowledge that provides for solutions selling across all lines of service, including support of large opportunities and complex customers
• Ability to apply innovative and effective management techniques to maximize employee performance
• Strong MS Office skills, Sales Software & App experience highly desirable

YOU Matter

PEOPLE FIRST : BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain.

Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.

We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE , SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.

Benefits :

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family :

• 401(k) Plan with 50% Company Match (up to 6%) and immediate 100% vesting
• Annual incentive program
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays / Vacation / Personal Time / Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses
30+ days ago