Learning & Development Manager (Shipboard, 2nd Rotation)

Shipboard Learning & Development Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world's oceans for the very first time.

679 ft in length / / 34,000 Gross Tonnage / / 95 Suites / / 1 : 1 Guest / Staff Ratio

Each of the yacht's 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

The primary responsibilities of the Shipboard Learning & Development Manager is to facilitate service training for all FSY departments onboard the vessel, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as FSY ambassador. While the Learning & Development Manager focuses on the FSY departments, he / she works in cooperation with the on-board Yacht GM for the benefit of the operation. This position reports to the Director of People & Culture, shipboard and Shoreside.

What you will do :

• Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping and other departments as necessary.
• Prepare and facilitate professional service training for all FSY departments.
• Conduct customer service training job specifically like :
• Departmental Familiarization
• Product Familiarization (venues and concepts)
• Body Language, Verbal Etiquette, Personal Image
• Guest Recognition
• Anticipating Guest Needs
• Facilitate basic supervisor and management training like :
• Coordinate and support new hire familiarization
• Follows up on progress and integration with new hire
• Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to FSY procedures.
• Support Cross Training program
• Oversee the Learning Management System (Cruise Control)
• Other duties as assigned

What you bring :

Preferred :

Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations.

What we offer :

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms while onboard

Complimentary Employee Meals while onboard

4 months on / 2 months off

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.