Front-End Supervisor

Position Title : Front End Supervisor

Department : Sales

Supervisor : Branch Manager

FLSA : Non-exempt

Position Summary :

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions :

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plan and prepare work schedules to include lunch and vacation.
• Performs cashier check-outs and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.

Other Responsibilities :

Performs other work-related duties as required and assigned.

Education, Experience and Skills Required :

• Bachelor’s Degree, OR
• High School Diploma of GED with at least 4 years experience in customer service or related field, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer Literacy

Physical Requirements :

Lift / Carry Abilities (measured for maximum or average load)Lift 50 lbsCarry strength (50’ or less) 50 lbsFrequent lift / carry (>

12x / hour) 50 lbsConstant lift / carry (>

30x / hr) 20 lbs

• Physical Aptitudes (rated based on level of skill involved)Agility / dynamic balance 80-119%Finger dexterity 80-100%Manual dexterity 80 100%
• Posture Tolerance (rated based on frequency or time involved)Stand / walk constantlyReach above shoulder level occasionallyTwist / turn head occasionallyBend over / stoop occasionallyClimb steps / ladder occasionallyKneel / squat - occasionally

Work Environment :

For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Acknowledgement :

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.