Client Services Coordinator

Key Details

Type : Full Time 7 : 30am-4 : 30pm CT

Location : Mobile, AL - In Office (Remote work not available)

Job Summary

A TriNova Client Services Coordinator plays a crucial role in growing and shaping customer relationships by providing top quality

communication, logistics, record keeping, and customer support. A Client Services Coordinator is responsible for coordinating and supporting the activities of the service department through liaising with technicians, service managers, clients, account managers, and vendors.

This position plays a key role in development and growth of services by working with both TriNova Service and Sales departments to achieve and exceed TriNova Service goals.

TriNova employees are passionate in providing outstanding customer service, managing projects and deadlines efficiently, and contributing to a collaborative work environment to ensure success.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Requirements

• Associates degree in related field preferred
• 2+ years sales experience and customer service experience OR combination of education and experience required
• Proficient computer and software skills with experience in Microsoft Office

Duties / Responsibilities

• Responsible for supporting the sales team, service technicians, and clients in service and maintenance needs.
• Creates service appointments with applicable details in systems, confirms with clients, coordinates logistic needs and site access needs.
• Communicates with customers regarding needs, scheduling services, and follow-up to ensure successful service and customer satisfaction.
• Maintain accurate data across multiple systems and utilizes dispatching systems to dispatch technicians. Maintain and update equipment records to keep accurate up to date maintenance cycle needs.
• Properly respond to service technician and customer requests via effective and efficient communication methods in alignment with company practices.
• Identifies issues / concerns regarding productivity based on continuous communication and quality review.
• Support account managers in tracking and prompting upcoming / due services based on factory maintenance recommendations.

Performs outbound calls to clientele with reminders of due maintenance.

Maintains communication with clients and internal departments to ensure that any problems or concerns are resolved to customer’s satisfaction.

Inform service manager and / or account manager of concerns or items that need addressed.

Completes and distributes daily service reporting for client submission and invoicing. Reviews completed reports for quality control.

Updates system for invoicing and distributes to the financial team for processing.

• Submits customer documentation with customer feedback requests.
• Works cohesively with other departments to ensure all clients' needs and company goals are met.
• Ensure seamless coordination over multiple service projects simultaneously for successful and quality delivery.
• Participate in continuous improvement initiatives to refine service coordination and delivery processes.
• Uphold and enforce quality standards to ensure deliverables are of quality and consistent results.
• Proactively identify and address challenges to prevent disruptions in service delivery.
• Play a key role in development and growth of services by working with both TriNova Service and Sales departments to achieve and exceed TriNova Service goals.

Maintain and foster good relationships with clients to continue growth in services.

Abides by and enforces all compliance requirements. Performs responsibilities in an ethical manner consistent with organizations mission and values.

Ensures adherence to all policies and confidentiality for company, clientele, and business partners.

• Additional duties and responsibilities as assigned.
• Physical Requirements- Prolonged periods of sitting at a desk and working on a computer
• Travel Requirements- Ability to travel (typically around 10%) for training and development

Qualifications / Skills

• Excellent customer service, communication, interpersonal, verbal and written communication skills
• Excellent organization, documentation skills, and attention to detail
• Database management skills with proficiency in Microsoft Office Software suite (Outlook, Word, Excel, Powerpoint) and related software
• Ability to effectively communicate with co-workers and customers in a pleasant, professional, and customer focused manner
• Positive; team oriented attitude with strong work ethic
• Must be comfortable switching between tasks with no loss in efficiency and effectiveness
• Must be able to multitask and work effectively in a fast paced work environment
• Ability to prioritize work based on service demands and adapt priorities as demands change
• Comfortable speaking with clients on phone with proper and professional phone etiquette
• Recognize opportunities beyond requested needs
• Ability to quickly learn new computer software systems
• Self starter with ability to work both independently and proactively to complete daily tasks and project assignments

Benefits

• Competitive compensation with bonus opportunities
• Comprehensive Healthcare for you and your dependents
• Competitive compensation with bonus opportunities
• Company paid life insurance and 401(k) with company matching
• Three weeks paid time off annually; ten paid holidays
• Supplemental benefit programs
• Company cell phone and laptop
• Great growth, education, and career advancement opportunities

TriNova, Inc. is a manufacturer's representative and distributor that has been dedicated to helping customers, manufacturers, and suppliers with measurement and process control needs and challenges for over 50 years.

Industries we work closely with include oil and gas, chemical, environmental, renewable fuels, pulp & paper, food & beverage, and water & wastewater.

TriNova, Inc. is an equal opportunity employer. We are committed to a work environment that supports, respects, and inspires all individuals by providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify : We verify the identity and employment authorization of individuals hired for employment in the United States.

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