Logistics Operation Specialist

Job Description

Job Description

Salary :

Fueling the business of fun.

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation : a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more.

And it is all interconnected.

We have offices across the globe : USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it.

Get inspired because no one’s having more fun than us.

Position Summary

The key responsibilities of the position are :

1. Ensure the accuracy between physical inventory and ERP inventory movements,

2. Coordinate with vendors and internal team members on inbound and outbound, domestic and international logistics,

3. Lead and conduct inventory stock takes cycle counts at Embed and Third-Party Logistics locations, and

4. Lead by example and adhere to prescribed departmental procedures to ensure customers receive support in a consistent and similar manner.

In addition, this position will demonstrate an incessant desire to ensure accuracy of inventory and inventory moments and a continuous improvement mindset and an openness to new approaches and solutions to enhance the supply chain and logistics process.

Key Responsibilities

Inventory and logistics management :

• Ensure the accuracy between physical inventory and ERP inventory movements
• Ensure the day-to-day ERP transactions are input, uploaded (csv files), and maintained accurately
• Review historical trends, identify drivers, and evaluate operational performance / KPIs to improve inventory accuracy
• Generate reports and analyze data in Microsoft Excel to make data-driven decisions
• Coordinate with vendors and internal team members on inbound and outbound, domestic and international logistics
• Provide clerical support on inbound and outbound, domestic and international logistics
• Maintain logs and records of required documentation
• Coordinate inventory management, warehousing, and fulfillment activities to optimize inventory levels
• Lead a variety of logistical functions, including sourcing, receiving, picking, packing, and shipping
• Coordinate reverse logistics with vendors, external customers, and internal team members
• Escalate complex incidents proactively and in a timely manner
• Triage inbound internal and external customer requests, prioritize tickets in the queue, and solve tickets accordingly
• Investigate and troubleshoot incidents raised by customers; provide timely and consistent responses via telephone, email, and any future channel
• Communicate proactively with customers using clear, professional, and effective communication

Vendor Management :

• Lead and conduct inventory stock takes cycle counts at Embed and Third-Party Logistics locations
• Lead activities to ensure Third-Party Logistics partner performs per the specified SLAs
• Invoice auditing : review vendor invoice charges, highlight discrepancies, and confirm accuracy of charges
• Coordinate and lead transportation activities with vendors and internal team members

Required Skills and Experience

• Highly organized and a meticulous attention to detail
• Bachelor degree in supply chain or equivalent education or work experience
• 4 to 6 years of relevant work experience in a fast-paced corporate environment is preferred
• Oracle NetSuite or equivalent ERP work experience is preferred
• Intermediate level with Microsoft Excel, i.e., pivot tables, equations

What do we offer

• PPO Medical coverage with four plan options to choose from based on individual needs
• PPO Dental & Vision (company paid for employees only)
• Life Insurance, Short & Long-Term Disability (company paid)
• Accident, Critical Illness, and Hospital Confinement
• 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution)
• Paid time off to include vacation, sick, holidays, and birthday
• Free parking lot and access to fitness center in office building
• Robust Learning Management System for employee growth and development
30+ days ago