IT Support Engineer

IT Software Developer

Pasadena, TX

As an IT Support Engineer at PSC, you will be responsible for providing technical support to our employees, both remotely and onsite.

You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively.

PSC is a fast-growing organization focused on supporting our customers’ operations across different business lines. This is an opportunity to be part of an organization that is growing and investing in being the best at what it does You can be a part of that!

Job Duties & Responsibilities :

• Provide technical support to employees, both remotely and onsite.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software, including laptops, desktops, and mobile devices, leveraging technology to automate computer deployment and replacement with minimal downtime, with all applicable patches, and the latest drivers.
• Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to come up with strategic solutions to recurring problems.
• Set up and maintain employee accounts and access permissions.
• Configure and troubleshoot printers, scanners, and other peripherals.
• Collaborate with other IT team members to identify and resolve complex issues.
• Document technical procedures and create knowledge base articles for the support team.
• Maintain inventory of hardware and software assets.
• Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions.
• Train users to successfully operate new systems and equipment.
• Conduct computer vulnerabilities monthly / weekly patching.
• Participate in 24 / 7 On-Call Rotation.

Preferred Job Qualifications :

• 3+ years of experience in IT support or a related field.
• Strong knowledge of computer hardware and software, including Windows and MacOS.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work well independently and as part of a team.
• Familiarity with Active Directory and Microsoft Office 365.
• ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
• CompTIA Security +

Minimum Job Qualifications :

• 2+ years managing IT Support and / or Help Desk
• Proven experience with ticketing / support systems.
• Experience troubleshooting network and connectivity issues.
• Knowledge of computer hardware and software (Windows)

Why join the PSC team?

• Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
• We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
• The work we do makes a huge impact in our nation's economy. Check out our videos at to learn more.
• Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at .
• Our Core Values serve as the foundation for all we do how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at .

Employee Benefits :

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.

Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.