Senior Compliance Officer - Complaints Team

Application Deadline :

10 / 16 / 2024

Address : 320 S Canal Street

320 S Canal Street

Job Family Group :

Audit, Risk & Compliance

The Second Line Regulatory Complaint Analysis Team is seeking a Senior Compliance Officer. This position will be responsible for analyzing complaint data to identify trends, themes and areas of concern and collaborate with applicable business partners within P&BB (Deposit Products, Credit Cards, etc.

to ensure these items are properly escalated and addressed. Responsibilities also include assisting with the preparation of monthly and quarterly reporting materials.

This position plays an important role in ensuring the Team fulfills its mandate of providing a second, analytical viewpoint on complaint themes and trends and efficiently identifies and addresses concerns.

This is a hybrid role with 2 days a week in the Chicago office.

Analyze complaint data to identify trends, themes and areas of concern.

Collaborate with business partners to ensure trends are escalated and properly addressed.

Assist with preparation of monthly and quarterly reporting materials.

Use critical thinking to understand root cause of complaints.

Analyze complaints to determine if there is potential regulatory risk.

Influences to achieve effective regulatory compliance controls that enable business objectives.

Identifies and advises on emerging issues and trends to inform decision-making.

Builds effective professional relationships with business group, internal / external stakeholders and trust with regulators.

Analyses and reports on compliance data, and related data to gain insights on regulatory risk.

Elevates high profile issues / risk cases to Compliance and business / group management for prompt resolution.

Analyzes and reports compliance information to Compliance and business / group management.

Develops and maintains a high level of expertise in all regulations, directives and guidance which apply to the group(s) supported.

Provides input to business / group on emerging risks, regulatory developments and interpretation of regulations

Identifies enhancements to business group compliance tools and processes and communicates to required stakeholders.

Anticipates / identifies and analyses risk and consequences of unaddressed risk factors / compliance gaps, and recommends appropriate controls.

Builds effective professional relationships with business / groups.

Operates effectively within a high stress environment with constantly changing expectations and regulatory & audit scrutiny.

Accesses, monitors and reports on sensitive Bank, customer, transactional and employee information to ensure compliance with regulatory requirements.

Communicates the roles and importance of each of the three lines of defense, and proactively identifies regulatory risk.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non-routine situations.

Broader work or accountabilities may be assigned as needed.

Qualifications :

Typically minimum of 6 years of relevant experience with consumer protection regulations and post-secondary degree in related field of study or an equivalent combination of education and experience.

Recognized compliance certificate or equivalent preferred.

Detailed knowledge of consumer protection regulations and related marketing and advertising guidelines.

Skilled knowledge of regulatory / compliance requirements and the operations of a single client group.

May require experience at regulatory body for one or more compliance area(s).

Strong communication, critical thinking, relationship management and project management skills.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem solving skills - In-depth.

Influence skills - In-depth.

Data driven decision making - In-depth.

Salary :

$79,800.00 - $148,000.00

Pay Type : Salaried

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit :

We’re here to help

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers.

We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

BMO is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.