Client Success Manager

Job Overview

Supports digital sales efforts while executing campaigns accurately and efficiently. Delivers exceptional communication and reporting to all stakeholders.

Candidates should have a genuine interest in digital media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard working.

Job Responsibilities

• Responsible for day-to-day relationships with local and national account executives, Advertising Development Directors, Sales Coordinators, Sales Development Managers and clients / agencies
• Maintain an excellent rapport with account executives, Sales Development Managers, Advertising Development Directors and clients / agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products / campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Take ownership of tools, projects, and processes learning on the go suggesting innovations or efficiencies in workflow
• Play a role in developing and implementing best practices and processes to improve operational efficiencies.
• Pull data from multiple systems and sources for analysis and reporting that drives decisions, operations, and translates into valuable sales and sales support ideas and improvements
• A key member of the Client Success and Digital Revenue teams, playing an integral role in the future development of the insertion order and reporting processes and strategy
• Provides training to sales staff as needed
• Maintains functional expertise in advertising operations, business and web reporting and analytics, online advertising, analytical tools, techniques, and other infrastructure requirements
• Other duties assigned

Skills & Experience

• Education : Bachelor’s Degree
• Experience : Two years media experience preferred
• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
• Strong decision-making, problem solving and conceptual thinking abilities
• Meticulous attention to detail and excellent follow through
• Exceptional character with a high degree of integrity and business ethics
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
• Ability to learn quickly in a fast-paced environment.
• Ability to work with diverse personality types to meet time sensitive deadlines
• An interest in new digital media technologies and a desire to always be learning something new
• Ability to work independently and in a team environment
• Must be flexible and open to new ideas and methods
• Strong work ethic
• Proficient in MS Office, Excel, Salesforce and Adbook
• Proficient using web based communication tools (webex, teams, zoom, etc.)

Additional Job Information

The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs.

We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge.

Here are just a few of our programs :

• Paid Parental Leave
• 401K Plan with Employer Match
• Flexible Spending Accounts
• Employee Assistance Program
• Multiple Employee Dependent Scholarship Programs
• Commuter Flexible Spending
• Lifestyle Programs (Including incentives for healthy habits)
• Medical Infertility Services
• Corporate discount programs
• Employee Recognition / Service Awards
• And so much more!

Benefits coverage indicated above may be based on employee participation in benefit programs)

Salary Range

$50K - $55K Base + Bonus Potential

Compliance Statement

This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

Appropriate CDC guidelines are being followed for the protection of our employees and customers.