Senior Manager, Consumer Insights and Analytics

Job Description

Job Description

Company Description

Fresh offers a hybrid working schedule with three fixed days in office, and two days remote. This role is based in our New York Office.

WHO WE ARE

Fresh is a global company headquartered in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries.

With over 30 years of expertise, we are driven by our boundless curiosity and sky’s the limit approach. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, our teams are passionate about creating everyday indulgences that transform skin.

As a lifestyle beauty brand within the LVMH group, we foster an inspiring, inclusive environment with world-class benefits that encourages everyone to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard.

By embracing curiosity and collaboration, we recognize that our differences strengthen us.

Job Description

The Global Consumer Insights and Analytics team plays a critical role in influencing strategic priorities by translating consumer complexities into actionable insights.

This essential intelligence is used to shape product, experience, and brand strategies, ultimately putting the consumer at the heart of everything we do at fresh.

Your Impact to the role :

• Champion consumer centricity at fresh by ensuring relevant insights are disseminated in an easily understood and accessible way across the business
• Lead research and insights studies to influence and support fresh’s strategic priorities
• Develop, execute and analyze output from primary research projects that center around the consumer, including but not limited to :
• Segmentation (attitudinal and behavioral)
• Brand Equity Studies
• Category Understanding Exploratories
• Communication Testing
• Social Listening
• Management of Proprietary Consumer Panels
• Strategic Initiative Studies around topics such as consumer omnichannel behaviors, AI, sustainability, etc.
• Measure and report the effectiveness of advertising, marketing and communications strategies
• Play a critical role in audience / consumer target development
• Manage insight creation in concert with other team members and across many data sources (both internal and external)
• Synthesize disparate data into impactful, data backed recommendations that are executive ready and impactfully communicate an objective, evidence-based perspective through crisp storytelling

Your impact in your first year :

• Own primary research projects from start to finish (design, execute, analyze and develop insights to drive business impact)
• Maintain custom consumer panel
• Become a trusted source of consumer-based knowledge for cross-functional partners

Physical Requirements :

• Must be able to remain in a stationary position on average of 7.5 hours / day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.

Qualifications

WHO YOU ARE

You have :

• 8+ Years of Experience Required in Consumer Insights
• Bachelor's degree in Marketing, Statistics, Economics, Analytics, Finance or Psychology (Master's degree preferred)

You can :

• Lead the design and execution of primary research across methodologies and fundamentals (expertise in qual / quant methodologies from design to execution, storytelling to senior level executives.
• Solve for business objectives using a wide range of quantitative and qualitative research methods including but not limited to : consumer segmentation, surveys, focus groups, ethnographies, digital communities, IDIs, social listening, VoC, UX Testing
• Proactively drive exploration and development of innovative and disruptive consumer research methodologies aimed at creating next-generation consumer insights approaches.
• Leverage significant experience working with syndicated sales data such as NPD to execute complex analyses across and design best-in-class reporting to drive actionability.
• Demonstrate expertise and drive proactive change within customer analytics.
• Utilize internal, syndicated and proprietary sources to analyze and translate data into clear, impactful, and actionable insights and business recommendations.
• Identify consumer-focused insights and implications that lead to increased acquisition, conversion, and retention.
• Tell compelling, clear and concise stories with data.
• Uncover and communicate impactful so whats’ for the business to action.
• Represent the voice of the consumer and inject consumer insights across all aspects of the business.

You are :

• An Expert in Excel, NPD, and Power BI
• Experience with SPSS, SQL, SAS and / or Tableau is a plus
• Proven Project Management Skills
• Strong Written and Verbal Communication Skills
• Proactively make recommendations on process improvement and new ways of working
• Ambition to learn more, with a curious mindset
• Strong passion for the beauty industry
• An out-of-the-box thinker with a Sky’s the Limit mentality

You possess :

• A demonstrated ability to connect research to meaningful business impact
• Critical thinking capabilities : able to sort through complex business issues and problem-solve as needed
• Strong project execution and management experience with the ability to execute multiple competing workstreams and manage stakeholders effectively
• An analytical mindset and extreme attention to detail.
• A demonstrated ability to work effectively within a matrixed organization and with external agency partners and suppliers
• Experience managing insights and analytics teams
• Strong Written and verbal communication skills
• Capabilities to proactively make recommendations on process improvement and new ways of working
• Self-motivation / self-direction and thrive in a fast-paced, ambiguous environment
• An ambition to learn more, with a curious mindset
• A fascination with consumer behavior
• A global perspective and experience across geographies
• A strong passion for the beauty industry
• Outside-of-the-box thinking with a Sky’s the Limit mentality

Additional Information

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities : DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24 / 7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
• Two fully-remote weeks throughout the year to encourage flexibility; additional holiday weeks remote

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH : Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting / Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

Medical, dental and vision

Retirement and Additional Benefits

401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws.

We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for the role is $135,000 - $150,000 USD.

All your information will be kept confidential according to EEO guidelines.