Product & Experience Design Manager (PxD)

Job Description And Responsibilities

Visa Consulting & Analytics (VCA) is a global team of industry experts in strategy, marketing, operations, risk, and fraud consulting, with decades of experience in the payments industry.

Our VCA teams offers :

• Consulting services customized to the needs of Visa clients' business objectives and strategy.
• Business and economic insights and perspectives that impact business and investment decisions.
• Self-service digital solutions Visa clients can leverage to improve performance in product, marketing, and operations.
• Proven data-driven marketing strategies to increase clients’ ROI.
• We provide a full design service including expert consultancy, in-depth research, and precise execution of design products, aiming to exceed client expectations.

Job Scope

This individual is a full-stack user experience designer with hands-on human centered design thinking, UX / UI, research, service design, prototyping, facilitation, and strong client-facing skills.

The designer will deliver polished UX / UI artifacts and human-centric digital design expertise for our clients.

The Design Manager should have research experience, and a fluency to speak’ product development and design thinking. This designer will need to develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time in the solutions we design.

Essential Function

Core Responsibilities

• Execute of high-quality client immersions, design sprints, and co-creation engagements (through all phases of design) in partnership with the engagement leads, in LAC and other required regions.
• Collaborate with cross-functional teams to understand project requirements and deliver designs that meet business objectives.
• Maintain the highest standards of experience design delivery from wireframes to prototypes, extending that polish and strategic thinking to creating extensible and scalable design tools and assets for our practice.
• Support the planning and execution of hands-on research activities (qualitative and quantitative) to gain customer insights to fuel our co-creation process.
• Be proactive in advocating for design research and user needs through delivering engaging and actionable insights.
• Ability to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies, and quickly propose possible solutions to UX issues.
• Strong hands-on designer with fluency across design specializations and deep dive expertise in one or more of the following areas : prototyping, research, UI, front end development, facilitation, product design.
• Support design operations needs as required including but not limited to RFPs, vendor relationships, design briefs, global design initiatives, and others.
• Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa products, services, and capabilities to effectively design for our clients and partners.
• Work with our cross-functional advisory, product, technology, and business teams to ensure alignment and project success.
• Coordinate and provide direction to third-party design agencies all the activities required for each engagement.
• Ensure compliance with Visa’s processes and requirements for client engagements and activities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications :

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.

g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications :

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.

g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD preferably working as product or digital designer in consultancies or established startups.

• Experience and proven track record running client engagements, demonstrating excellence in presentation skills, and strong client orientation.
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy.
• Strong fluency in digital design software such as Figma, Adobe Creative Suite, Sketch, InVision, Mural, proficiency in HTML / JS / CSS a plus
• Knowledgeable in human centered design thinking, service design, and user research
• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects. A hands-on, proactive and driver talent with a keen balance between creativity, intellectual curiosity, and project management, show openness to new ideas, modifying viewpoints and direction considering new information and adaptable in changing situations.
• Payment industry experience preferred.
• Fluent in English and Spanish (verbal and writing), with Portuguese proficiency being a plus.
• The ideal candidate will work with minimal guidance in a fast paced, ambiguous work environment, and will have the ability to independently translate high level guidance into detailed deliverables.

He / she will demonstrate good interpersonal skills and executive presence.

• A hands-on, proactive and driver talent with a keen balance between creativity, commercial aptitude, intellectual curiosity, and project management.
• Excellent verbal and written communication skills, problem solving skills, and empathic interpersonal skills.
• Natural communicator and storyteller with passion for promoting ideas effectively - show openness to new ideas, modifying viewpoints and direction considering new information.
• Strong business acumen and ability to translate human insights into commercial outcomes.
• Tech Savvy individual, with technology and fintech experience and previous exposure.
• Inspirational and motivational skills, actively promotes an environment of inclusion and diversity of thought.
• Adaptable, energetic, positive, and motivated when tackling challenging problems.

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 112,500.00 to 163,050.00 USD per year, which may include potential sales incentive payments (if applicable).

Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.