Retail Operations Specialist

Responsibilities

Degree of Supervision Received : Moderate

Supervision Received (title) : Retail Operations Manager

Degree of Supervision Given : None

Supervision Given to (Titles) : N / A

Essential Functions :

• Assist in Retail Operations department daily workflow assignments to ensure tasks arepleted timely, accurately and per policy and / or procedure.
• Serve as a point of contact for Retail Operations support. Escalate concerns as necessary to business partners and / or department management articulating conditions and all appropriate background information needed.
• Monitors Retail Operations Mailbox, responding to and / or escalating operational issues forwarded by business partners.
• Works collaboratively with Retail Operations and project teams to create, test, and implement new processes for new and / or enhancements of technology.
• Works with Retail Operations to understand any needed changes in policies or procedures and assist with documentation creation / maintenance to support implementation.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.

Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications - Education and Prior Experience :

Required :

• Education : High School Diploma
• Prior Experience : 1+ years of experience in Banking
• Licenses or Accreditation : Register with Nationwide Mortgage Licensing System Registry (NMLS) and obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements.

Renew registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.

Preferred :

• Education : Associate Degree
• Prior Experience : 3+ years of experience in Banking
• Licenses or Accreditation : Register with Nationwide Mortgage Licensing System Registry (NMLS) and obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements.

Renew registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.

• Possess strong keying skills with a high level of attention to detail to ensure accuracy.
• Excellent organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Dependable in meeting attendance requirements and schedules established for the department.
• Responds to requests for information in a timely and professional manner.
• Working knowledge of Microsoft applications with the ability to learn new and existing Banking software.

Physical Requirements :

• Able to regularly sit for prolonged periods of time.
• Able to regularly stand for prolonged periods of time.
• Able to lift number of pounds lbs.
• Able to travel : Occasionally
• Extensiveputer usage is required.
• Ability to work : Weekends Occasionally

Benefits :

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Voluntary Offerings : Life, Critical Illness / Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)

The expected rate of pay for this position is shown above.pensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.

Market and organizational factors are also considered. In addition to your base rate of pay and apetitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

This job description is not exhaustive. The Retails Operations Specialist may be required to perform other duties as assigned. Job ID 5026