SERVICE MANAGER

Job Description

Job Description

Join the Southeast’s fastest growing, technology-driven leader in breakroom services. We deliver unparalleled at-work food solutions throughout the Carolinas and Georgia.

Food Express provides its corporate clients with outstanding quality fresh food meals, snacks and refreshments; paired with the industry’s leading loyalty rewards program, state-of-the-art technology and consistent service.

We are looking to expand the best team in the industry that are dedicated and have passion for technology driven solutions that fuels our growth.

If you are passionate, enthusiastic, customer service driven, like to have fun and would like to WIN TOGETHER in the Breakroom Services industry, we have the position for you!

Job Title : Service Manager

Summary : Responsible for all Service and Maintenance operations and Personnel.

Essential duties and responsibilities include the following :

• Adheres to all company policies and procedures.
• Selection, training, assigning, scheduling, coaching, counseling and disciplining of all Breakroom Technicians; communicating job expectations and adherence to policies and procedures.
• Oversee and review all Service Calls.
• Schedule and oversee all preventative maintenance of all Breakroom Service equipment.
• Review Monthly the Service call log for any repeat calls, issues, etc.
• Oversee Maintenance Department area of warehouse, keeping clean and organized.
• Order and maintain all parts needed for all Breakroom Service equipment.
• Oversee all refurbishing of Breakroom Service equipment
• Oversee all installs and removals of Breakroom Service equipment.
• Oversee all building maintenance at Food Express Carolina locations.
• Adherence to Building Expense, Maintenance Supervision & Technician Wages and Equipment Repair & Maintenance Expense budgets.

Supervisory Responsibilities : Service Technicians

Certificates, Licenses, Registrations : Clean Driving Record, Valid Driving License, Refrigeration license helpful

Standards of Performance :

• Ability to manage multiple priorities simultaneously in a fast-paced, deadline-driven, work environment.
• Demonstrate informative and professional assistance when working with customers and team members.
• Ability to act independently and originate new approaches to problems.
• Maintain initiative to preserve the flow of work.
• Ability to work under stress with commitment deadlines.
• Sustain interpersonal relationships, which encourage openness, candor and trust, both internally and externally.
• Be able to handle multiple simultaneous tasks in an accurate and timely manner.
• Attendance and Punctuality extremely important

Mental & Physical Demands : The mental and physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing for long periods of time.
• Frequent bending or reaching for objects overhead may require use of step stool, ladder, or cleaning equipment.
• Working with moving mechanical parts and sharp objects. Lifting of objects up to 50 pounds.
• Working around heat and steam for short periods of time, working around extreme cold for short periods of time.
• Working in a moderately noisy environment.
• Working with frequent interruptions and distractions.
• Ability to work in a fast paced environment.
• Ability to multi task.
• Outgoing, personable, and ability to communicate with all levels of a company

Background checks and drug screening are required.

We offer the following benefits :

• 100% paid Employee base plan Health Insurance, buyup plan available at a very low cost.
• Dependent Health
• Paid Vacations and Personal Time off.
• Health / Dental / Vision insurance
• Short and Long-Term Disability
• Basic and Supplemental Life Insurance
• 401(k)
• Critical Illness and Accident Insurance
• Tuition Reimbursement
• College Scholarship Program for children of employees
• Uniforms supplied

Food Express is an equal opportunity employer. We are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.