Senior Manager - NOC/Incident Management

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Senior Manager - NOC / Incident Management

Employer Expedia Group Location Seattle, Washington, United States Salary USD 134,500.00 - 188,000.00 per year;USD 215,000.

00 ;USD 146,000.00 - 204,500.00 per year;USD 233,500.00 Closing date 15 Sep 2024

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Senior Manager, Reliability Operations

The Senior Manager, Reliability Operations role leads a highly technical team of NOC and Incident Management staff, responsible for 24x7 operational response.

This Senior Manager position will participate in strategic efforts that support continuity of operations to Expedia s ecommerce and Traveler facing services, as well as internal platforms.

The candidate who is selected for this role will strive to empower the team in achieving a high level of quality, including continuous improvement in KPI and SLA related targets such as Time to Detect and Time to Restore.

This role will partner directly with key stakeholders, internal and external, to drive tooling and capability improvements to further push the needle in Expedia s platform availability objectives, and act both strategically and tactically to minimize disruption from unplanned failure.

What you will do :

• Drive improvements to the global Expedia Group NOC and Incident Management teams, enabling staff to deliver high quality response capabilities that minimize unplanned disruption and achieve targeted SLAs for detection and mitigation.
• Manage and set direction for US based Reliability Operations staff, including NOC, L2 and Incident Management roles. Manage supervisor / manager levels where established in this function as well as individual contributors.
• Represent challenges to Availability and Revenue protection in a constructive and effective manor to senior leadership, highlighting areas of risk while providing potential solutions.
• Participate actively in the Problem Management process, collaborating with support teams and the SRE community.
• Partner across the organization with service owners and product teams to ensure consistency in process and response expectations with an emphasis on scale and quality.
• Communicate swiftly and effectively across the group, collaborating with other Reliability Operations geographies such as India to ensure strong team consistency.
• Strive to optimize team workflows, leveraging automation and identifying new ways to solve challenges.
• Manage performance within direct and in-direct reporting lines while enabling our staff to be wildly successful through goal setting and recognition efforts.

Who you are :

• Bachelor's degree in Computer Science, IT, or equivalent work experience
• 7+ year's experience in assigned function, including 5+ years in a managerial role
• Proficient understanding of standard e-commerce platform infrastructure and design, including Microsoft server products, Apache, Linux, load balancing technology, database solutions, and networking fundamentals
• Strong understanding of monitoring and alerting platforms and methodologies with tool experience including Splunk, DataDog and CatchPoint.
• Hands on experience with SOX / PCI standards and processes
• Prior end user experience with Agile / Scrum project methodologies and common software applications such as Confluence and JIRA
• Ability to manage multiple priorities and work on multiple simultaneous activities in a fast-paced environment
• Ability to work as a team member on the IT leadership team
• Solid ability to empower team members and relate their function to broader business goals
• Knowledgeable in ITIL standards, with extended focus around incident management processes

The total cash range for this position in Chicago is $134,500 to $188,000. Employees in this role have the potential to increase their pay up to $215,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $146,000 to $204,500. Employees in this role have the potential to increase their pay up to $233,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.

00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual s knowledge, skills, and experience.

Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program.

To fuel each employee s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.

We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

• Expedia Group's family of brands includes : Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;
• Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;

CarRentals.com, and Expedia Cruises.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group s Talent Acquisition and hiring teams.

Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact.

Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. CompanyWho we are

We are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better.

We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously.

We're here to build great products and create connections that truly bring good into the world.

Accommodations and adjustments

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form.

We're a diverse company, that feels like a community

When you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture.

We find meaning in the work we do : together, we can broaden horizons, strengthen connections, and bridge divides.

We’re a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues.

No matter where you are or where you dream of being we’ve got opportunities for you to explore.

Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well.

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