Service Advisor

Fox Motors has 41 brands represented by over 1,200 employees in 28 locations, dedicated to bringing you only the best.

The best car or truck, the best parts, the best service, the best overall experience.

It takes a lot of people working together to form the Fox family.

Much like a car or truck, every individual component needs to be working together to ensure the success of the entire machine.

Here at Fox, the idea is the same.

At our dealerships, it takes people from all departments working together to create and maintain a successful dealership.

If you are interested in joining the BEST team, please apply today!

SUMMARY

Sells and schedules needed service work in the service department.

DUTIES

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time. Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Checks on progress of repair throughout the day.

Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted.

Closes repair order as appropriate.

• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

EDUCATION and / or EXPERIENCE

Two to four years related experience and / or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• $80,000.00 - $100,000.00 Annually
• Medical
• Dental
• Vision
• Group Life Insurance (company paid)
• Supplemental Life Insurance
• Short-Term Disability
• Long-Term Disability
• Accident insurance
• 401(k)
• Vacation and PTO
30+ days ago