Day and Night Agent, University Place Hotel

Position Details Proposed Start Date 08 / 01 / 2024 Classification Title Office Specialist 1 Working Title Day and Night Agent, University Place Hotel Department 670551 - AUX University Place Conf Ctr Position Number D95764 Representation OP - SEIU / OPEU Local 503 Position FTE FTE (20 hours per week) End date, if applicable Position Summary Brief Description of PSU / School / Dept Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities.

Our mission to let knowledge serve the city reflects our dedication to turning ideas into action in Portland and around the world.

The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and , from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs.

We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

University Place Hotel is a public hotel with approximately 8000 sq. ft. of meeting space, a restaurant and 234 guest rooms : Position Summary The purpose of this position is to provide excellent service while contributing to the business needs of the hotel.

This includes but is not limited to :

• checking guests in / out,
• answering phones,
• making reservations,
• responding to questions,
• cash handling, and
• working closely with other hotel and PSU departments.

The agent must be detail-oriented and able to remain courteous and focused in a busy atmosphere. This position is a mixed Day & Night Agent at .5 FTE (20 hours per week).

Minimum Qualifications from Classification Completion of courses or training in Office Technology; OR

One year of general clerical experience which included typing, word processing, or other generation of documents; OR

An equivalent combination of training and experience. Additional Minimum Qualifications for this Position - Completion of high school education

• At least one year of hotel or similar hospitality / travel industry experience. /
• Experience with responsibly handling cash and sensitive guest information.

CUSTOMER SERVICE : The front desk is the main contact point for all who enter the hotel. A person in this position needs to exhibit awareness of representing the whole hotel (and PSU) by providing consistently excellent service to all guests / visitors.

• Ability to resolve conflict and to address guest needs in a professional and timely manner in busy, sometimes stressful circumstances.
• Must be confident in making direct eye contact, and present an open and friendly nature.

COMMUNICATION :

• Ability to clearly communicate effectively with a diverse customer base in person, in writing, by telephone or by email to include greeting customers, guests, and visitors in a professional and welcoming manner, collecting payments, helping guests needing assistance, answering customer or public inquiries.
• Ability to read and interpret documents such as procedure manuals and work instructions.
• Ability to write clear, complete and accurate routine reports and correspondence to provide information to supervisors and co-workers.

Preferred Qualifications Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days / Hours Sunday to Saturday, 20 hours per week, days and shifts will vary. Total Compensation Range & Benefits Statement The starting hourly rate for this position will be between $ and $ The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.

PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities : Application Instructions Additional Information Additional Application Instructions (deadlines, etc.

Please list the names, telephone numbers and email addresses for three professional references. Background Check Required Yes