Guest Service Theatre Usher

Job Description

Job Description

Guest Service Theatre Ushers

As L.A.'s premier performing arts destination, The Music Center convenes artists, communities, and ideas with the goal of deepening the cultural lives of every resident in Los Angeles County.

• The $70 million non-profit performing arts organization has three divisions : TMC Arts, TMC Ops and TMC Business Services, TMC Arts, The Music Center’s programming engine, provides year-round programming inside The Music Center’s four theatres, which include Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum;
• on Jerry Moss Plaza; outside at Grand Park, a 12-acre adjacent green space; in schools and neighborhoods all over Los Angeles County;

and on a digital platform called The Music Center Offstage . TMC Arts presents world-class dance with Glorya Kaufman Presents Dance at The Music Center , free and low-cost public concerts and events, as well as K 12 arts learning programs, workshops, performances, interactive experiences and special events.

TMC Ops manages the theatres, the plaza and Grand Park, which comprise $2 billion in county assets, on behalf of the County of Los Angeles.

TMC Business Services includes Advancement, Human Resources, Finance, IT and Marketing and Communications. The Music Center is also home to four renowned resident companies Center Theatre Group, Los Angeles Master Chorale, LA Opera and LA Phil.

The Music Center currently seeks Theatre Ushers for performances and events. Reporting to the Guest Services Manager, Theatre Ushers welcome, seat and assist guests in the theater auditoriums.

The Guest Services Department ensures the safety and enjoyment of The Music Center guest experience.

DUTIES AND RESPONSIBILITIES :

• Seat guests in theatre auditoriums and lecture halls
• Answer guest inquires accurately and politely
• Scan or tear check tickets at theater entrances
• Direct paths of travel for guests attending events
• Inspect theaters for safety hazards
• Operate 2-way radios
• Place signage, stanchions and program carts
• Assist other departments when necessary and as directed by a supervisor
• Respond to a wide range of customer service issues with sensitivity and care
• Additional responsibilities may include assisting senior individuals or individuals with disabilities into the theatre and / or to their seats
• General duties as assigned
• Maintain clean uniforms and adhere to grooming standards
• Regular attendance and punctuality
• Maintain clean and safe workplace environment for employees and guests

Qualifications :

• Prior customer service experience preferred
• Excellent oral and written communication skills
• High school diploma, GED or equivalent preferred. In some circumstances, students still actively in school with valid work permits will be considered
• Guest service mentality; friendly, respectful, courteous
• Multi-lingual capabilities welcomed

Physical Requirements :

• Bend, stand and walk for up to duration of entire work shift
• Lift and carry up to 20 pounds
• Stand for required time frame during work shift

Schedule : Required to have availability to work 5 shifts per week, including matinees, evenings, weekends, holidays and extended post-performance activities.

VACCINATION POLICY : The Music Center requires its employees to be vaccinated against COVID-19 with one booster, subject to certain exemptions as required by law.

New hires working at The Music Center must be fully vaccinated no later than 60 days after hire and until they are fully vaccinated will be required to submit weekly proof of negative laboratory COVID-19 test and submit to additional masking and social distancing requirements.

Please contact The Music Center’s Human Resources Department for a copy of the vaccination policy.

Hourly Pay Rate : $17.28. This is a part-time, non-exempt position.

INCOMPLETE SUBMISSIONS WILL NOT BE CONSIDERED

EQUAL OPPORTUNITY EMPLOYER