Job Description
Job Description
JOB PURPOSE
Assist customers in finalizing their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
- Provide outstanding customer service.
- Resolve customer issues to the best of your ability.
- Maintain the front end of the store in appearance as it is the first and last impression we give the customer. All of which will include sweeping, dusting, restocking, fronting, etc.
- Greet customers in a timely matter as they enter or exit the store.
- Bagging or boxing items
- Collect payments, to include cash, check, charge, and gift card.
- Complete Sales, returns, exchanges promptly and accurately
- Accurately operate the cash register to ensure end of shift balance.
- Reports directly to the store manager, but frequently given daily duties or instruction from the Department Lead.
- All other duties as assigned.
QUALIFICATIONS
- High school diploma or GED
- Previous cash handling experience
- Proficient basic math skills and high attention to detail
- Working knowledge of POS systems, NetSuite SCIS preferred
- Strong problem-solving skills
- Able to work in and maintain composure and professionalism during peaks of high customer volume
- Strong interpersonal skills, including effective communication both orally and written.
- Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
- Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time : Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.
Must be at least 18 years old.
DIRE CT REPORTS
Not Applicable.
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