Dispatcher Level II

THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT

TITLE : Dispatcher Level II

LOCATION : National Law Enforcement Communications Centers (NLECC) - Dulles, VA and Fort Worth, TX

SECURITY CLEARANCE : MBI

SCHEDULE : Due to the nature of law enforcement work and this operation, shift work will be required.

About KACE :

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common;

the passion to make a difference!

KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.

The desire to have a career that is purposeful and forward thinking is woven into every KACE employee it’s The KACE Way.

KACE employees are; purpose driven, forward focused, open-minded, trustworthy and invested.

The KACE Way is our commitment to our employees, to our customers, and to our communities.

Join KACE and make a difference!

About the role :

Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases.

Provide training to Entry-Level and Level I Dispatchers.

Prerequisites :

• Meet the requirements of a Dispatcher Level I.
• Must be a Dispatcher Level I or equivalent for a minimum of six (6) months.
• Must have received above average performance ratings as measured by the supplier’s performance rating system (if being promoted).

What you will do :

• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems.
• Perform non-emergency and emergency dispatch.
• Conduct incident reporting.
• Utilize investigative databases.
• Assist Site Lead in training Entry-Level and Level I Dispatchers.
• Accept temporary Lead Dispatch duties as needed.

Minimum Qualifications & Skills :

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

Additional Position Requirements :

• Obtain NCIC Full Access within ninety (90) days of assignment.
• Must be cross-trained on Lead Dispatcher responsibilities within six (6) months of assignment.
• Must be cross-trained on Watch Desk Dispatcher responsibilities within six (6) months of effective date and show proficiency in the ability to perform Watch Desk Dispatcher duties.

Dress and appearance standards :

• USPIS requires all personnel are required to wear nothing less formal than business casual attire as defined by :
• Pants must be slacks.
• Shirts may be polo or dress (with collar).
• Footwear must be closed toe / heel shoes; no sandals, tennis shoes or flip flops.
• Appearance must be clean and neat; torn, tattered or soiled clothing will not be permitted.
• Hats, baseball caps, bandannas are not permitted.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.