Overview :
We are recruiting for AN ON SITE 6 month contract to hire IT / Infrastructure Admin role for our Atlanta client.
Compensation in the $75k range
We can only accept US Citizens or Green Card holders who will work as our employee...NO THIRD PARTIES
Please note, these tasks are provided as a guide, and you may be required to perform additional duties in addition to these tasks :
Provide 1st and 2nd line support for desktop related hardware and software issues.
Provide 1st line support for infrastructure and applications issues.
Ensure all incidents, requests and problems are managed consistently and solved within the agreed SLAs.
Provide remote support to the Americas region
Knowledge of Microsoft Active Directory Administration
Knowledge of current desktop, laptops, tablets and mobile phone technologies
Basic understanding of networking protocols
Manage software and hardware assets throughout the user lifecycle.
Report and escalate service-related issues with external suppliers as appropriate, and own those issues through to resolution
Operational knowledge of core business applications
Working knowledge and understanding of operations and business priorities
Contribute towards service improvements within the Service and Support area.
Work closely with internal teams to resolve end-user issues and queries
Assist in project implementations as required
Travel to other sites as appropriate to meet support requirements of those facilities.
To be responsible for high profile and occasionally sensitive internal information
To escalate any high service impacting incidents to management and / or other teams
Work hands on maintaining the functionality of the conference room A / V equipment.
Adhere to IT methodologies and procedures
Comply with all current work instructions within the organization.
Comply fully with all current health, safety & environmental regulations in operation within the company while carrying out your duties.
Carry out any reasonable task which falls within your capabilities
Candidate Profile :
Experience of working on a support desk in a 1st and 2nd line role
Strong analytical and problem-solving skills
Excellent customer service skills and a positive can do attitude with the ability to embrace and drive cultural change.
Good written and verbal communication skills
Experience of working within an ITIL framework / ITIL Foundation qualification (desirable)
Working Conditions
This position will be an in-office environment with occasional project-based travel required.
Travel requirement Very limited travel should be expected
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