Workbox is hiring : Community Manager in Chicago

Overview

As we continue to expand our real estate footprint, we are seeking a full-time Community Manager to be based in Chicago. The Community Manager will report directly to the Senior Community Manager and interact daily with other internal company departments, as well as external vendors and partners. This is a high-impact, high-visibility role that serves as a catalyst for success, driving our best-in-class customer experience. The Community Manager manages the day-to-day operations of the community, partners with the operations team on long-term strategy, supports member companies, ensures the space runs efficiently, drives member engagement, and works with the sales team to ensure consistency for current and potential members. The Community Manager helps create a vibrant sense of community, handles walk-ins and in-person tours, and supports memorable member events using online tools and in-person networking to strengthen Workbox's brand in the community.

Responsibilities

Member Relations

• Consistently providing quality customer service to community members, guests and prospective customers.
• Creating community engagements to build connections between members, especially member-to-member introductions.
• Getting to know members’ businesses, understanding their challenges and successes, and how Workbox can help them achieve short-term and long-term goals.
• Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
• Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology setup.
• Regularly informing members of special events, building repairs, and community news.
• Managing conference room bookings.
• Resolving member complaints and issues using empathy and active listening.
• Managing controllable community expenses to an established budget.

Community Engagement

Facility Management

Requirements

Benefits

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