Essential Job Responsibilities / Expectations
- Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient / visitor.
- Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
- Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely. Exercises tact and diplomacy.
- Maintains confidentiality in talking with patients, upholding policies, and setting an example.
- PTO Approval for Providers / Staff
- Assists with Customer complaints.
- Reviews financials with providers and AVP monthly.
- Reviews daily, monthly, quarterly insurance / billing reports
- Leads all Teams / Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles.
- Handles the following Human Resources tasks :
- Work closely with CA II with any HR issues with staff. Hire staff. Terminate staff with AVP. PEP process (Steps 1,2 w / o AVP Steps 3,4,5 with AVP or Service Line Director)
- Oversee training of New Employees
- Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing.
- Creates a Call Schedule with locum company and process payments.
- Creates Call Schedule for providers.
- Reviews, optimizes, and monitors all processes in office.
- Round on employees / waiting room as indicated by Service Excellence
- Report any defects / anomalies to AVP immediately.
- Monitor CLIA, Shred, Hazardous waste usage, equipment, license.
- Set appropriate goals and discuss with AVP.
- Notes of appreciation to be done weekly.
- Expectations are each Practice Administrator to be a leader in McLeod organization.
- Performs other duties as assigned.
Qualifications / Training :
- Basic knowledge of computer input required.
- Must be able to perform basic clerical functions.
- Comprehend medical terminology.
- Good spelling and number skills required.
- Clear, concise voice required.
Education / Certifications / Licenses :
- Minimum of a High School Diploma or GED from an accredited school
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