Job Description
Responsibilities include, but are not limited to :
- Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service.
- Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services.
- Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
- Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, .
checking, savings, certificate of deposit and IRAs, discusses / sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers.
- Responsible for meeting customer expectations and achieving service quality standards. Participates / oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members.
- Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently.
Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
- Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits.
- Assists in community events (., Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs.
- Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements.
- Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Requirements
Required Skills :
- Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
- Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
- Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
- Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
- Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
- Detail oriented, strong organizational skills, and high degree of accuracy.
- Ability to manage multiple projects simultaneously.
- Proficient computer skills.
Required Experience :
- High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
- Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred.
- FIS / IBS (Integrated Banking Solutions) preferred.
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