Customer Service Representative

Job Description

Job Description

Description :

Absolute Airflow has consistently provided top-notch services to residential and commercial clients, earning a reputation for reliability, expertise, and customer satisfaction. As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers. This role is crucial in maintaining and enhancing our reputation for superior customer satisfaction. You will be the liaison between our clients and our technical teams, ensuring seamless communication.

Responsibilities :

• Handle incoming calls, emails, and inquiries from customers with professionalism, courtesy, and efficiency. Provide information about our HVAC services, address concerns, and assist with scheduling appointments.
• Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.
• Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.
• Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.

Requirements : Qualifications :