Job Description
Job Description
POSITION OVERVIEW :
Are you ready to make a meaningful impact? Join us as a Customer Care / Retention Representative, playing a pivotal role in delivering personalized service to our existing customers while providing vital support to our sales and service team.
RESPONSIBILITIES :
- Prospect for new customers.
- Identify opportunities during customer interactions.
- Thoroughly document all customer interactions.
- Keep track of daily customer contacts and pivot activities.
- Foster referrals and recommendations from our valued customers.
QUALIFICATIONS :
- Experience :
- Previous customer service experience is preferred.
- Familiarity with commonly used computer software applications.
- Knowledge of personal lines insurance products is advantageous.
- Skills and Abilities :
- Exceptional listening, oral, and written communication skills.
- Open to coaching and eager to learn, embracing constructive feedback.
- Self-motivated and proactive; capable of independent decision-making and timely actions.
- Driven by goals, resourceful, and motivated.
- Quick learner who can leverage product and customer knowledge to enhance service and contribute to marketing efforts.
- Proficient problem solver with keen attention to detail and accuracy.
- Skilled at building and nurturing business relationships.
- Adaptable and skilled in interacting with diverse customer personalities.
- Consistently maintains a professional demeanor.
- Demonstrates a history of trustworthiness, dependability, and ethical conduct.
- Organized multitasker with effective time management.
- Licenses & Certifications :
- Attain and uphold necessary licenses for marketing and selling State Farm products (Property & Casualty + Life & Health).
- Ensure licenses are maintained in good standing.
BENEFITS :
- Hourly pay plus commission / bonus
- Paid time off (vacation and personal / sick days)
- Valuable career-building experience
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