QA Coaching Specialist - Bilingual

Job Description

Job Description

Join RTO National as a QA Coaching Specialist and embark on a thrilling journey where your expertise will shape the future of finance! You'll have the opportunity to mentor passionate team members and drive excellence in quality assurance practices.

This dynamic role is all about innovation and customer-centric problem-solving, allowing you to make a real impact in a fast-paced environment.

Compensation for this position starts at an attractive rate, reflecting your skills and dedication to the craft.

Your contributions will not only elevate our team but also enhance the customer experience, fulfilling our commitment to integrity and high performance.

Jump into a collaborative culture where flexibility meets ambition, and unleash your potential with RTO National today!

Make a difference as a QA Coaching Specialist

As a QA Coaching Specialist at RTO National, your daily expectations will revolve around empowering your team to achieve excellence.

You will conduct insightful coaching sessions focused on best practices in quality assurance, actively collaborating with team members to enhance their skills.

Regularly, you will review QA processes, identifying areas for innovation and improvement, ensuring the team is aligned with our commitment to customer-centricity.

You'll facilitate real-time feedback sessions, fostering a culture of problem-solving and continuous improvement. Additionally, you'll be responsible for analyzing quality metrics and reporting findings, maintaining a pulse on performance standards.

Engaging in collaborative meetings with cross-functional teams will be key, as you work together to uphold our high-performance standards.

Your proactive approach will inspire others and cultivate an environment where integrity and excellence thrive every day!

Requirements for this QA Coaching Specialist job

To excel as a QA Coaching Specialist at RTO National, you must possess a unique blend of skills and experience. Fluency in both Spanish and English is essential, enabling you to engage effectively with a diverse customer base.

A minimum of 4 years of collections experience is crucial, paired with a proven track record of coaching peers to enhance performance.

You'll need excellent analytical and problem-solving skills to identify trends and construct actionable solutions for improvement.

Strong interpersonal abilities will empower you to provide clear, constructive feedback to agents while fostering a collaborative environment.

A understanding of quality assurance principles, including scorecards and performance metrics, is necessary to maintain comprehensive quality assurance programs.

Proficiency in call center software and reporting systems will help you monitor processes while aligning closely with training efforts to ensure agents are equipped for success.

Your excellent verbal and written communication skills will be vital for facilitating effective interactions across teams.

The Ideal Candidate Will :

• Be fluent in Spanish and English
• Have a Minimum of 4 years of collections experience
• Have previous experience coaching peers to improved performance
• Have excellent analytical and problem-solving skills with the ability to identify trends and issues and develop solutions to address them.
• Have the ability to work cross-functionally with other departments
• Have strong interpersonal and communication skills with the ability to provide clear and constructive feedback to agents.
• Have knowledge of quality assurance principles and practices including scorecards, call monitoring and performance metrics.
• Have excellent verbal and written communication skills

Will you join our team?

If you think this job aligns with your set of expertise, then apply today! We look forward to hearing from you.