Job Description : Responsibilities :
Responsibilities :
- Technicians will proactively work with customers to create a world-class digital user experience, whether in the office, traveling internationally, or ensuring uninterrupted service / support for submission success.
- Work will focus on improving productivity through proactive identification / remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.).
- IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance, and users' adoption of new and upcoming IT initiatives and services.
- As a key contributor to this team, candidate will bring candidate high learning agility and end-user / customer service skills to understand the critical business processes that enable productivity through technology.
- Candidate will bring technical and customer experience to troubleshoot technical issues when they arise.
- With candidate curiosity about all things technical and willingness to drive change, candidate will work with peers and customers to improve the digital user experience across the company.
- Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles.
- Diagnostic and problem-solving skills with focus on endpoint devices, and peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams, etc.)
- Excellent technical and non-technical communication skills required : ability to partner with other Infrastructure teams to troubleshoot technical issues;
must be able to translate technical content for non-technical customers.
- Basic understanding of multiple operating systems (Windows, Mac, iOS).
- Certification as an IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).
- The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.
Qualifications :
- Completed Apple Certifications : CompTIA A+ and Apple Certified Support Professional.
- Completed Microsoft 365 Fundamentals Certification.
- Previous Help desk experience.
- Previous Customer Service experience.
IT/AV Technician (Sun-Thur) - Full Time
First-Shift IT/ AV Technician. Main priorities consist of operating A/V equipment during public presentations, diagnosing and repairing IT & AV equipment, and providing front-line support to Zoo staff and events. To be successful in this role, candidates should understand basic IT & AV conce...
it field service technician
Citizenship: US, Green Card only working on W2. Role is on site 46202 Indianapolis, IN area. Top 3 Skills Needed: Valid IN drivers license , working with SLA, experience fixing/diagnosing/repairing printers. Need to be able to diagnose a printer, remove/replace parts, fix printers without training. ...
IT Technician (0-3 years)
The technician will focus on identifying and fixing hardware issues proactively, managing devices to meet security standards, and assisting with new hire onboarding and IT initiatives. IT," helping personnel with computer issues and ensuring a seamless digital experience. The role involves providing...
IT/AV Technician (Tue-Sat) - Full Time
First-Shift IT/ AV Technician. Main priorities consist of operating A/V equipment during public presentations, diagnosing and repairing IT & AV equipment, and providing front-line support to Zoo staff and events. To be successful in this role, candidates should understand basic IT & AV conce...
IT Service Desk Technician Tier 2
As a Tier 2 Technician, you will be responsible for troubleshooting complex issues escalated from Tier 1, assisting with network infrastructure, and working closely with other IT teams to resolve higher-level issues. Collaborate with IT leadership to ensure alignment of support strategies with busin...
Senior Desktop Support Technician - IT - Indianapolis
American Structurepoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic ...
IT Technician
IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance, and users' adoption of new and upcoming IT initiatives and services. With candidate curiosity about all things technical and willingness t...
IT Support Technician I
This is a full-time position with an hourly pay rate of $25. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance Health is seeking an IT End User Support Specialist I to join our team in Indianapolis, IN. In this role, you wil...
IT Support Technician
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. WA will require posting of the salary rangesCSC G...
IT User Support Technician
Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. This position provides an excellent platform to enr...