Project Area Implementation Specialist

Job Description :

Project Area Implementation Specialist (north)

Regional Field Based

Flexible / Hybrid working options

Fixed Term Contract : 9 months

£26.5 - £28.5k + company car + fantastic benefits + bonus

Full time, 37.5 hours per week

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.

You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview :

As Project Area Implementation Specialist you will be responsible for planning, managing, and delivering the training that will embed the Microsoft Dynamics system and the use of digital devices within our care homes.

This will enable our front-line teams to effectively manage a successful enquiry to admission customer journey. This is an important step in helping Bupa Care Service realise its vision of becoming the world’s most customer centric healthcare company.

What you’ll do :

• Plan co-ordinate and deliver the training requirements for the administration and management staff within the care home
• Assess the digital capabilities of administration and management staff within the care home, providing support and coaching to facilitate the successful transition to a digital way of working
• Ensure the enquiry to admission operating procedure is embedded within the care home way of working, embedding a sales culture within administration and management care home teams
• Ensure the smooth transition from paper-based assessments to electronic assessments
• Working with the Change Portfolio Manager, design and develop the training material to be delivered
• Deliver training and facilitate learning using a range of training methods to motivate and meet the needs of different learning styles
• Track training completion of targeted colleagues and ensure competency before marking as complete
• Identify opportunities to improve the customer enquiry journey within the care homes
• Work closely with regional and the Learning and Development teams to identify and advise on additional training required

What you’ll bring :

• Demonstrate a proven track record working in a similar capacity being incredibly customer focused and comfortable supporting care home teams one on one, in a group setting or virtually
• Show confidence in using technology, digital devices and to learning new skills with a new product
• The ability to promote and facilitate the use of new and emerging technologies to enhance learning
• Demonstrate excellent time management while effectively prioritising workload
• A pro-active, tenacious, self-driven approach
• Knowledge of the care sector and previous use of Microsoft Dynamics is desirable.
• Must hold a full clean driving licence and be happy to travel to care homes across UK. This will involve weekly, overnight stays

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You’ll be eligible for :

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.
30+ days ago