Responsibilities
- Process new enrollments and terminations
- Assist with carrier billing issues
- Provide detailed answers to clients and their employees about group policies and products
- Handle sensitive information with discretion
- Problem solve claim issues and determine a resolution
- Acquire working knowledge of BMS (Benefit Point)
- Working knowledge of carrier websites
- Provide high quality customer service
- Update client records on a regular basis
- Answer phones and emails, providing information and receiving information
- Input timely and accurate information / documentation in BMS (BenefitPoint)
- Cross-train in various other areas
- Assist with special projects, as assigned
- Performs other duties as assigned
- Must follow HUB Broker Standards
Keypetencies :
To perform the job successfully, an individual should demonstrate the followingpetencies :
- Team Work - Supports all organizational departments in a collaborative effort for everyone to succeed.
- Writtenmunication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret written information.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks;
Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Quality Management - Demonstrates attention to detail.
- Project Management - Ability to work with a team and adhere to deadlines
Qualification Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education
- 1-2 years previous work experience related to group health insurance
- Minimum High School Diploma
- Bachelor's Degree desired, but not required
- Must be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and / or move up to 25 pounds.
Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.
Other Requirements :
Must hold a valid Driver's License
Dependable transportation
Public Speaking / Language Skills :
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
Bilingual in English and Spanish a big plus.
Math Skills :
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,mon fractions, and decimals.
Reasoning Ability :
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point;
follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.
About Us
HUB International is a recognized global leader dedicated to helping individuals and
panies navigate risk and manage theplexities of insurance.
Ranked 9th among the World's Largest Brokers by Business Insurance
1. Ranked 9th as a Top Global Broker by Best's Review
Join the HUB team!
Apply today!
Department Account Management & Service
Required Experience : 1-2 years of relevant experience
Required Travel : Negligible
Required Education : High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
The EEO is the Law poster and its supplement is available here at / / dol / ofccp / regspliance / posters / .
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistancepleting the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.
This contact information is for amodation requests only; do not use this contact information to inquire about the status of applications. Job ID R0024891
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