HR Operations Manager

HR Operations Manager

Location

Raleigh, NC (Hybrid - 3 days in office)

Salary Range : $100,000 - $120,000 + Bonus

About the Company

A leading international organization is seeking an HR Operations Manager to join its US HR Shared Services team in Raleigh.

The company values collaboration, diversity, and innovation, fostering a supportive environment where employees can excel.

The Raleigh office plays a pivotal role in delivering cross-border services while promoting an inclusive workplace culture.

Role Overview

The HR Operations Manager will oversee comprehensive human resources administration across the US and support global HR initiatives.

This role will manage escalations, mentor HR assistants, and take ownership of the new joiner processes. The HR Operations Manager will independently manage their workload while ensuring effective administration throughout the employment lifecycle.

Key Responsibilities :

• Assist the Head of HR Shared Services in managing the HR Services team, ensuring daily priorities are clear and aligned.
• Oversee transactional HR processes, including onboarding, job changes, secondments, leavers, retirements, work experience, and contract renewals.
• Provide performance updates to the team on key metrics and indicators to improve service levels.
• Respond to internal inquiries, managing them from initial contact to closure, ensuring timely and accurate advice is provided.
• Handle external correspondence, such as employment verifications and mortgage / rental applications.
• Ensure documents are updated to reflect new legislation or policy changes.
• Participate in HR projects, maintaining accurate information in HR systems and other filing systems.
• Build and maintain strong relationships within the HR team.
• Provide feedback to team members, recognizing achievements and identifying areas for improvement.
• Engage in process improvement discussions and implement necessary changes.

Key Requirements :

• Proven experience in customer service within a professional or commercial environment.
• High proficiency in IT skills, particularly MS Office and Excel.
• Ability to maintain confidentiality and handle sensitive matters effectively.
• Strong written and verbal communication skills, with fluency in English.

Desirable Experience :

• Previous experience in law firm administration.
• Prior HR experience.
• Familiarity with Workday or other HR databases.

Why Join the Team?

This position offers an exciting opportunity to lead a dynamic HR team in a hybrid working environment. The role provides growth and development opportunities, with the chance to make a significant impact on the company's HR operations and strategy.

How to Apply :

Interested candidates are encouraged to submit their resume and cover letter through the company's careers portal. The company is an equal opportunity employer and welcomes applicants from diverse backgrounds.