Club Role - Customer Service Representative (CSR)
Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!
Job Summary
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.
Duties & Responsibilities
Greet and check in all members, guests, and prospective members
Answer phone calls in a polite and professional manner
Inform prospective members about our membership options and current promotions
Facilitate necessary updates to members’ accounts
Ensure all retail items are fully stocked
Operate the POS system and accept payments
Assist in maintaining the neatness and cleanliness of the club
Other duties as assigned
Compensation
Part time employee
Hourly rate
Complimentary gym membership
Qualifications
High school diploma or equivalent
Customer service - 1 year (preferred)
CPR / AED certification (preferred)
Basic computer proficiency
Professional attitude
Upbeat and positive personality
Efficient and effective communication skills
Ability to multi-task and excel in a busy environment
Job Requirements
Pass drug screening
Background check
Use of finger scan technology for recording time worked
Not eligible to work remotely
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