Senior Project Manager, Project Management Office

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.

Join our ohana and be a part of an exciting team of professionals dedicated to serving our kama āina and introducing our islands to the world!

Position Summary

The mission of the Project Management Office (PMO) is to provide best-in-class program and project management services to the enterprise through strong partnerships, robust communication, organization & discipline, and extensive risk management.

Senior Project Managers are seasoned project management professionals with diverse project experiences, highlighted by a gradually increasing degree of project complexity, scope, and strategic importance.

Senior Project Managers work within the Project Management Office assigned to lead multiple, concurrent projects, balanced by size and complexity.

Key Responsibilities

Key responsibilities include, but are not limited to, the following :

• Through a structured delivery approach based on best practices and industry standard, manage all stages of the project lifecycle (Problem Assessment, Planning, Implementation, and Closure) to ensure project objectives, timelines, and deliverables are being met
• Process Adherence : Be a steward and advocate of the HA project delivery process by demonstrating a firm understanding of the process and adhering to the project manager responsibilities through all project stages (including governance and control) and by holding others accountable to their responsibilities.
• Technical Competency : Demonstrate an advanced understanding of project management concepts, techniques, tools, and methods that result in project performance improvements.
• Communication : Deliver and / or distribute clear, articulate, and succinct project communications through both written and verbal means.

Ensure the right people have the right information at the right time. Distill complex ideas into their simplest form and drive decisions and actions by breaking down complex topics so all parties understand.

• Leadership & Business : Act as a project leader and change agent by demonstrating expected business knowledge, operating autonomously, engaging with senior leaders, and motivating others to perform at their best.
• Facilitation / Conflict Management : Facilitate brainstorming, ideation, decision making, problem solving, lessons learned, and other workshops / broad meetings to ensure progress and achieve project objectives.

When conflict arises, act as a mediator to diffuse tensions amongst stakeholder groups and identify a resolution.

Risk Management : Identify, understand, and articulate what could go wrong and put in place proactive mitigation plans to reduce or eliminate the probability of occurrence.

Manage the message to keep focus on the key risks or issues.

• Foster relationships across functions and levels of the organization
• Establish a reputation for collaboration through openness and empathy
• Foster positive and constructive relationships with project team members and stakeholders by respecting the persons and promoting diversity of thought
• Employ an objective approach to decision making
• Remain composed when project progress, workload, or resource allocations are less than ideal, and stress can be sensed across project stakeholders
• Display resiliency when assignments appear difficult or complex, and when dealing with uncertainty or ambiguity
• Facilitate relationships between business groups and IT departments
• Enrich the delivery capabilities and overall performance of the PMO
• Embody accountability by taking responsibility for individual actions and encouraging others to do the same
• Support the company's and department's strategy and values
• Promote unity by demonstrating confidence in self and peers
• Place the success of the team over success of the individual
• Deepen project management expertise by supporting the continuous assessment and improvement of PMO frameworks, processes and practices
• Support the professional growth of fellow project managers by providing informal leadership, guidance, and mentoring if needed
• Other duties as assigned

Minimum Requirements

• Experience software development methodologies such as waterfall Agile / Scrum, hybrids, and SDLC methodologies.
• Understanding of project management theory and use of project management tools (, MS Project, JIRA, SharePoint, Visio, MS Teams.)
• Excellent relationship management and consulting skills, especially at the executive level.

Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and / or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.

Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

In addition to routine employment eligibility verification, airlines must gather information to validate country of citizenship and country of birth.

Upon hire, you must provide documentation proving your current country citizenship and birthplace.

Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry.

Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities.

This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations.

The expected pay range is $104,000 - $128,000.

Preferred Qualifications

• Valid PMP designation from the Project Management Institute (PMI). In process certifications shall be considered.
• SAFe (, Certified SAFe Agilist), ITIL certifications, or other relevant Agile / IT certifications.
• Data, process modeling and / or business analysis experience
• Experience with change. management / business readiness methods and tools.
• IT software development and / or delivery experience.
• Airline industry education, exposure, and / or experience

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 gateway cities more than any other airline as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No.

1 airline for the past two years. Hawaiian has also led all carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats.

HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai i’s hometown airline, Hawaiian encourages guests to and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ : HA). Additional information is available at .

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