Innova Solutions is immediately hiring for a Technical Analyst
Position Type : Contract
Duration- 07 Months
Location- Deerfield, IL
As a Technical Analyst, you will :
- Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities
- Assist in the development of team success metrics and implement quality standards
- Initial escalation points for customer (internal & external) issues and team member assistance
- Assist with additional support and implementation work to ensure timely resolution of requests
- Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
- Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
- Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
- Ensure data standards are HIPAA compliant and adhere to Client privacy and security policies
- Identify additional solutions or practices to improve the operations and activities of Client’s e-Solutions and the customer journey.
- Participate in projects relating to Client’s e-Solutions and liaise with key stakeholders
- Collaborate with IT business partners and suppliers on key business initiatives
The ideal candidate will have :
Skills :
- Bachelor’s degree or equivalent
- At least 1-year prior work experience in a support role with 1or more years of previous customer service experience
- Demonstrated ability to identify and implement process improvements
- Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
- Previous experience with EDI and / or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
- Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
- Root cause analysis
- Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
- Demonstrated ability to identify and implement process improvements.
Thank you!
Mohit Vyas
Sr. Associate ? Recruitment
PAY RANGE AND BENEFITS :
Pay Range* : $23-$25 per hour.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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