External Response Team Manager (Hybrid)

Job Description

Are you a seasoned cybersecurity professional with a passion for leading and a drive to safeguard critical assets? Do you thrive in a dynamic, high-stakes environment where your expertise can make a real difference?

As the External Response Team Leader at Motorola Solutions, you'll be at the forefront of our defense against cyber threats, leading a team of skilled incident responders and coordinating efforts to mitigate risk and protect our global operations.

This role demands both technical understanding and strategic leadership. It allows you to shape our incident response strategies, collaborate with diverse stakeholders, and drive continuous improvement in our security posture.

If you're ready to take your career to the next level and play a pivotal role in securing our future, we encourage you to apply today.

Skills and attributes for success :

Self-driven, creative, able to operate independently, and unafraid to bring new ideas to improve the team.

Hungry for knowledge and driven to use this knowledge in ways to advance MSI’s Information Security External Response team and processes.

Strong sense of ownership and drive to manage tasks to completion.

Security and investigative mindset.

Strong collaborative skills and proven ability to work with a diverse team of security professionals in a fast-paced and nuanced environment.

Strong written and verbal communication, attention to detail, interpersonal and networking skills.

Ability to multitask cyber security incidents and projects alike.

Big-data platform implementation.

Roles and responsibilities :

Summary : The External Response team leader must oversee multiple global programs, manage 24 / 7 staff requirements, drive incident policies and procedures, and collaborate with various organizational incident response teams.

In addition to incident response functions, this leader manages regular response drills, incident tracking systems, and other security tools.

This is an integral part of the security of MSI's international operations.

Cyber Security Incident Response

Manage a team of highly trained cybersecurity professionals

Liaise with external parties

Coordinate regular incident response drills and tabletop exercises

Collaborate with multiple corporate stakeholders

Manage incident tracking and other essential security software

Develop and maintain incident response policies and procedures

Report key performance indicators and SLA’s to leadership

Ensure compliance with relevant industry standards and regulations (e.g., ISO 27001, NIST, etc.) in incident management processes

Evaluate and recommend tools and technologies to enhance incident management capabilities.

Requirements :

Lead and coordinate the incident response process from initial detection to resolution and post-incident review.

Ability to handle sensitive information with the utmost confidentiality and integrity

Experience conveying complex information to technical and non-technical audiences

Exceptional attention to detail

Comfort with ambiguity and a self-starter capable of working cross-functionally with engineering, policy, legal, and other teams

Ability to work in a fast-paced, operational environment, including non-standard work hours in response to Information Security incidents

Excellent written communication skills and the proven ability to understand and present nuanced, complex technical information and metrics to both technical and non-technical audiences

Ability to learn complex ideas / methodologies quickly and use them to further the program

Desired :

Bachelor’s Degree in Information Security or related degree

4+ years of experience in IT Security, audit, analysis, or investigative systems and procedures.

CISSP or other Security certifications

Knowledge and experience using multiple industry-standard security tools (Splunk, XDR, XSOAR, etc.)

Incident response / Security Operations Center background

Note : Candidate must be able to go into the Chicago and / or Schaumburg 1-2 times a month.

LI-MP2

LI-HYBRD

Basic Requirements

Bachelor's Degree with 4+ years of experience in Information Security, Incident Response, and / or Security Operations Center.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email .